Customer Services Specialist📣 Job Ad

Customer Service Specialist at Al-Zamil Industrial and Trade Company
We at Al-Zamil Company are looking for a distinguished Customer Service Specialist to join our team. This position will focus on improving the quality and professionalism of our customer service systems. Your responsibilities will include:

• Setting and defining performance and quality indicators and standards in customer service.
• Participating in developing and updating customer service procedures and manuals.
• Developing programs to enhance the quality of customer service systems.
• Identifying strengths and weaknesses in customer service systems and analyzing customer satisfaction.
• Preparing specialized documents and reports and providing recommendations.

Main Duties:

• Conducting studies and analyses to set performance and quality standards.
• Developing programs and initiatives to raise the level of customer service.
• Analyzing information to identify strengths and weaknesses as needed.
• Coordinating with relevant departments to ensure effective responses to customer requests.

Required Qualifications:

• High school diploma or relevant field.
• Experience as a customer service representative or in sales.
• Knowledge in sales or customer service.
• Ability to use electronic systems.
• Strong communication skills and relationship building with customers.

Work Environment:
The shifts will be (morning and evening) for six days a week, and the location will be in the Eastern Province, Dhahran, Abayat Exhibition.

Join NES Fircroft as an Operations Support Manager!
We are seeking a dedicated professional to oversee policies and procedures related to government relations and contractor HR functions in the Saudi Arabia region.

Key Responsibilities:

• Monitor government relations and contractor HR processes.
• Supervise daily operations within the region.
• Evaluate performance to ensure compliance with standards.
• Maintain accurate documentation and records.
• Act as the main contact for communication with senior management.
• Identify and mitigate risks associated with compliance obligations.
• Ensure full compliance with Nitiqat and Saudisation obligations.
• Collaborate on training solutions for Saudi nationals.

Required Competencies:

• Bachelor’s degree in relevant discipline.
• 5+ years of relevant experience in HR operations.
• Experience in government relations and compliance.
• Excellent communication skills.

Why NES Fircroft?
We are a leading provider of engineering staffing solutions worldwide, with over 90 years of combined experience. Join our committed team and contribute to impactful projects in various industries.

Join FedEx as an Inside Sales Representative!
At FedEx, we pride ourselves on creating a workplace where everyone feels valued and empowered. As an Inside Sales Representative, you will be at the forefront of our sales efforts, responsible for:

• Conducting outbound calls to establish and grow customer relationships.
• Generating leads and managing accounts effectively.
• Ensuring the accuracy and compliance of processes with internal and external standards.
• Working collaboratively with team members and other departments to resolve any issues promptly.

To succeed in this role, you should have at least one year of relevant work experience. FedEx values diversity and is an equal opportunity employer, ensuring all qualified applicants receive consideration without discrimination based on age, race, or other characteristics. Join us in making every FedEx experience outstanding!