Call Center Agent

Join the Team as a Call Center Agent!
At Converge, we are a dynamic and service-driven organization, committed to delivering exceptional customer experiences. We're currently looking for a motivated and reliable Arabic-speaking Call Center Agent to enhance our customer service team and support our communication efforts.

About the Role:
As a Call Center Agent, your primary responsibilities will include maintaining professional communication with customers and assisting in day-to-day operations. You will be the voice of our company, requiring a proactive, dependable, and customer-focused approach.

Key Responsibilities:

• Conduct customer calls professionally and courteously.
• Communicate offers, targets, and processes clearly to customers.
• Adhere to approved scripts and communication guidelines.
• Record accurate call notes and update internal systems consistently.
• Report customer feedback transparently and ensure follow-up until resolution.
• Provide cross-functional support to other departments as needed.

The Ideal Candidate:

• Fluent in Arabic, with basic English communication skills.
• Proven experience in customer service or a similar role.
• Strong communication and listening skills.
• Excellent follow-up and problem-solving abilities.
• Proficiency in basic Excel and system navigation.
• Strong time management and prioritization skills.
• Ability to multitask and remain calm under pressure.
• Previous call center experience is a plus.

Join My Clinic, the leading multispecialty outpatient care provider in Saudi Arabia! Our mission is to help people live longer, healthier, and happier lives. As we continue to grow, we are looking for passionate individuals who share our vision and values.

1. Job Summary:
The Call Center Representative is responsible for managing inbound and outbound calls with patients, assisting them with appointment bookings, providing service information, and addressing general inquiries. The role requires exceptional communication skills, professionalism, and a commitment to enhancing the patient experience.

2. Primary Responsibilities:

• Answer incoming patient calls in a professional manner.
• Make outbound calls to confirm or reschedule appointments.
• Accurately book appointments in accordance with clinic policies.
• Document all relevant information during or after each call.
• Handle patient complaints following established procedures.
• Meet daily performance targets such as call volume and satisfaction scores.
• Maintain patient confidentiality and comply with data privacy standards.

3. Education / Professional Qualifications:
High school diploma required; a diploma or bachelor's degree is preferred. Previous call center or customer service experience is advantageous.

4. Skills:

• Strong verbal communication skills.
• Proficient in spoken and written Arabic; English is a plus.
• Ability to utilize computer systems and scheduling tools.
• Strong time management and multitasking abilities.

About Us
Abdul Latif Jameel United Finance Company is a closed joint stock company licensed by the Saudi Central Bank (SAMA) to operate in financial leasing, productive assets financing, consumer products financing, and real estate financing. We provide a wide range of financing options for individuals and SMEs, including cash financing, all types of cars, heavy equipment, household and electronic appliances, as well as real estate financing. Our offerings are delivered through various Shariah-compliant financial solutions such as financial leasing, Murabaha, and Tawarruq, accessible via our widespread branch network across the Kingdom. We are committed to supporting entrepreneurs through Bab Rizq Jameel Financing programs and strive to be the leading financing destination for small and medium enterprises.

Job Purpose:
To receive and manage customer calls for various purposes, including inquiries and complaints, ensuring a smooth and satisfactory resolution.

Key Responsibilities:

• Take ownership of customer issues and follow through to resolution, adhering to service quality indicators.
• Handle daily inbound calls, register complaints, and forward them to the appropriate departments.
• Respond to customer inquiries with clarity and professionalism.
• Manage call durations efficiently while maintaining service quality.
• Provide high-quality service that meets customer needs and enhances satisfaction.

Qualifications:

• Bachelor’s degree in Business Administration or a related field.
• 0–2 years of experience in a customer service or call center role.
• Strong communication and interpersonal skills.
• Ability to multitask and work under pressure.
• Commitment to delivering excellent customer service.