Customer Service Representative

About the Role

Four Points by Sheraton in Jeddah is seeking an Accounting Clerk to join its Finance & Accounting department. This full-time position requires meticulous financial record-keeping and administrative support. The role is suitable for individuals with 0-1 year of experience in a related field.

Key Responsibilities

• Verify figures, postings, and documents for accuracy in entry, mathematical calculations, and proper coding.
• Organize, secure, and maintain all files, records, cash, and cash equivalents according to established policies and procedures.
• Record, store, access, and analyze computerized financial information.
• Maintain accurate electronic spreadsheets for financial and accounting data.
• Classify, code, and summarize numerical and financial data to compile and maintain financial records using journals, ledgers, and computers.
• Prepare, maintain, and distribute statistical, financial, accounting, auditing, or payroll reports and tables.
• Complete period-end closing procedures and reports as specified.
• Prepare, review, reconcile, and issue bills, invoices, and account statements in accordance with company procedures.

Professional Conduct and General Duties

• Adhere to all company policies and procedures.
• Maintain a clean and professional uniform and personal appearance.
• Uphold the confidentiality of proprietary information.
• Protect company assets.
• Ensure the privacy and security of guests and coworkers.
• Address guest service needs in a professional, positive, and timely manner.
• Communicate with others using clear and professional language.
• Prepare and review written documents accurately and completely.
• Answer telephones and emails using appropriate etiquette.
• Perform tasks involving moving, lifting, carrying, pushing, pulling, and placing objects weighing less than or equal to 10 pounds without assistance.
• Develop and maintain positive working relationships with colleagues.
• Support team efforts to achieve common goals.
• Listen to and respond appropriately to the concerns of other employees.
• Perform other reasonable job duties as requested by Supervisors.

Qualifications and Experience

• Education: High school diploma or *** equivalent.
• Related Work Experience: At least 1 year of related work experience.
• Supervisory Experience: No supervisory experience required.
• License or Certification: None required.

Work Environment

This is a full-time position based in Jeddah. The role involves working within the Finance & Accounting department of Four Points by Sheraton.

About the Role

Delta Hotels and Resorts is seeking an Events Booking Center Sales Executive for a full-time position in Jeddah. This role is suitable for individuals with 0-1 year of experience, offering an opportunity to develop within the hospitality sector.

Key Responsibilities

The Events Booking Center Sales Executive will be responsible for a range of duties focused on supporting sales operations and guest services. This includes maintaining information boards to keep employees informed of important events and providing assistance to colleagues facing challenges, such as low package sales numbers. The role involves assigning incoming leads, whether via calls or emails, to Sales Executives based on a rotation system. Additionally, the executive will create and manage spreadsheets to organize sales and marketing data, including mailing lists and tour information. A key aspect of the role is entering, retrieving, reconciling, and verifying information within the sales process software. The executive will also be required to resolve guest inquiries, requests, or issues by contacting the appropriate individuals or departments. Promoting the brand image both internally and externally is also a core responsibility. The role requires the use of sales techniques to maximize revenue while fostering guest loyalty to Marriott, including up-selling. Encouraging guests or callers to purchase or schedule preview packages or tours, and answering questions about property facilities and services, are also integral to the position.

Operational Support and Guest Relations

This position involves supporting management in various employee-related functions, such as assisting with hiring, training, scheduling, and performance evaluations. The executive will act as a role model and a point of contact for employee relations processes. Reporting any accidents, injuries, or unsafe working conditions to management is mandatory. Adherence to all company policies and procedures, maintaining a clean and professional appearance, and protecting company assets are essential. The role requires anticipating and addressing guest service needs, assisting individuals with disabilities, and expressing genuine appreciation to guests. Effective communication is key, involving speaking clearly and professionally, preparing and reviewing written documents accurately, and answering telephones with appropriate etiquette. Developing and maintaining positive working relationships with colleagues and stakeholders is also important. Ensuring adherence to quality expectations and standards, and identifying opportunities for organizational improvement, are part of the role's contribution to quality assurance. The executive will also be expected to read and visually verify information in various formats and perform other reasonable job duties as requested by supervisors.

Physical Requirements

The role may involve physical tasks such as moving, lifting, carrying, pushing, pulling, and placing objects weighing less than or equal to 10 pounds without assistance.

Qualifications and Experience

• High school diploma or GED equivalent.
• At least 1 year of related work experience.
• No supervisory experience required.

About the Role

Chalhoub Group is seeking a Regional Commercial Manager for its Beauty division, based in Jeddah, KSA. This full-time position requires 5-10 years of experience and focuses on maximizing commercial performance and enhancing customer, partnership, and people experience across multiple beauty stores in the Makkah Region.

Company Overview

For over seven decades, Chalhoub Group has been a key player in creating luxury experiences across the Middle East. As a hybrid luxury retailer, the Group manages a portfolio of over 10 owned brands and distributes more than 400 international names across fashion, beauty, jewelry, watches, eyewear, and art de vivre. The company is committed to innovation, leveraging new technologies, and delivering seamless omnichannel experiences through over 950 stores, online platforms, and mobile apps. The Greenhouse serves as the Group's innovation hub. Chalhoub Group employs over 16,000 professionals across eight Middle Eastern countries and has a presence in LATAM, fostering a people-at-heart culture centered on diversity, equity, and inclusion. Sustainability is integral to its strategy, with commitments to Net Zero by 2040.

Key Responsibilities

• Drive the execution of brand strategy across the retail network in alignment with overall business objectives.
• Collaborate with the Marketing team to ensure the full implementation of marketing and customer experience initiatives.
• Ensure adherence to brand guidelines, adapting them to suit each specific market.
• Align with Commercial teams on annual sales planning and target setting.
• Monitor discounts, margins, and profitability to maintain strong business performance.
• Track sell-out performance and stock levels, proactively managing any shortages or risks.
• Review orders and update the Merchandising team on stock status and potential gaps.
• Analyze market trends, competitor activities, and performance insights to inform strategy.
• Deliver data-driven commercial reports, including both quantitative and qualitative analysis.
• Set and monitor individual and team sales targets across the organization.
• Manage the brand's Profit & Loss (P&L) and overall financial performance.
• Evaluate brand performance and recommend strategic actions for improvement.
• Manage resources effectively within approved budgets.
• Provide accurate and timely financial updates to management.
• Develop, coach, and motivate team members to drive performance and engagement.
• Monitor team performance and conduct regular feedback and appraisals.
• Drive overall sales performance across the region.
• Lead and develop a large retail team, including direct and indirect reports.
• Ensure strong commercial and financial acumen across store operations.
• Maintain strong market awareness through a proactive field presence.
• Identify market opportunities and provide relevant market intelligence.
• Foster cross-functional collaboration and support relevant initiatives.
• Strengthen category understanding and overall business performance.

Qualifications and Experience

• A minimum of 5 to 10 years of relevant experience.
• Background in retail, with a preference for experience within the beauty industry.
• Fast-Moving Consumer Goods (FMCG) profiles may be considered if they possess strong retail exposure.

Required Skills and Competencies

• Excellent interpersonal and communication skills, with the ability to influence stakeholders at all levels.
• Strong market awareness coupled with a hands-on, field-oriented approach.
• Demonstrated team leadership skills, characterized by a proactive and collaborative approach.
• Proven commercial mindset with solid financial acumen to drive performance and deliver results.

Work Location and Type

This is a full-time position based in Jeddah, Makkah Region, Saudi Arabia.