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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationJeddah
Join Our Team as a Reservations Agent
We are currently seeking passionate and dynamic guest-focused professionals who pride themselves on their ability to deliver extraordinary customer service and provide creative solutions. As a Reservations Agent at Centro Shaheen, you will play a crucial role in ensuring smooth and efficient service delivery.

Key Responsibilities:
  • Process and confirm guest room reservations through phone, letter, or fax.
  • Input all reservations into the computer and respond to inquiries and requests regarding reservations.
  • Stay updated on promotions and follow procedures for all hotel reservations.
  • Show complete product knowledge and apply rate management effectively.
  • Maintain an established filing system and compile reports as required.
  • Promote good public relations and aim to maximize business.
  • Ensure all incoming calls and emails are handled according to Rotana standards.
  • Organize visa requests for guests and upsell whenever possible.

Skills and Qualifications:
You should have a diploma or degree in the hospitality field, along with previous hotel reservations experience. Proficiency in computer skills and excellent communication in English are a must; additional language skills are a plus.

Knowledge and Competencies:
The ideal candidate will be customer-focused, proactive, and approachable. You should work professionally and effectively establish relationships with customers. Competencies include:
  • Understanding the job
  • Teamwork
  • Taking Responsibility
  • Recognizing Differences
  • Adaptability
  • Customer Focus

Requirements

  • Requires 2-5 Years experience

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