Customer Services Specialist📣 Job Ad

Join Four Winds Logistics as a Customer Service Specialist.
Located in our Dammam office, you will work closely with the moving manager to oversee and lead logistics operations for our key clients in international moving and relocation. This role is integral to maintaining our reputation for quality service.

Key Responsibilities:

• Prepare logistics plans to support relocations for Four Winds clients.
• Communicate with agents and clients to gather necessary documents.
• Coordinate with shipping and airline companies.
• Arrange logistics with origin agents.
• Handle customs clearance processes.
• Supervise delivery or storage based on client needs.
• Achieve quarterly and annual management goals related to quality and sales.
• Ensure punctual invoicing and collection for smooth cash flow.

Required Qualifications:

• Exclusively for Saudi citizens.
• Preference for females; a driving license is an advantage.
• Minimum of 1 year experience in administrative roles.
• B2 level in English or a minimum score of 60 in IELTS.
• Proficiency in computer applications, especially SAP.
• Strong interpersonal skills for a multicultural environment.
• IATA qualifications are advantageous.
• At least a 2-year diploma in administration or 4 years of relevant work experience.

Join Al Shaali Moto as a Branch Manager in Jeddah!
Al Shaali Moto is renowned in the automotive sector, focusing on motorcycles, electric vehicles, and mobility innovations via our distinguished brands CFMOTO, EV, and IXMOTO. We are seeking a proactive and results-driven Branch Manager to spearhead our Jeddah operations, fostering excellence in sales, service, and customer satisfaction.

Key Responsibilities:

• Oversee daily branch operations for CFMOTO, EV, and IXMOTO brands.
• Drive sales performance and achieve revenue targets while expanding market presence.
• Develop branch strategies that align with overall company objectives.
• Ensure exceptional customer service and aftersales support.
• Manage staff recruitment, training, and performance evaluations.
• Monitor inventory and logistics for efficient operations.
• Collaborate with Head Office on marketing, promotions, and development initiatives.
• Maintain compliance with company policies and regulatory requirements.
• Analyze market trends to identify growth opportunities.
• Prepare branch performance reports for senior management.

Requirements:

• Bachelor’s degree in Business Administration or related field (MBA preferred).
• 5+ years of experience in branch management or automotive industry; EV sector experience advantageous.
• Proven leadership and operations management expertise.
• Strong knowledge of the Saudi automotive market.
• Excellent communication, negotiation, and customer service skills.
• Proficiency in MS Office and ERP systems.
• Able to work under pressure and lead teams effectively.
• Fluent in English; Arabic is a plus.

Job Type: Full-time
Pay: ﷼14*******00000 per month