Department Manager📣 Job Ad

About the Role

Apparel Group is seeking a Department Manager to join its team in Jeddah, Makkah, Saudi Arabia. This full-time position is integral to ensuring the efficient and profitable operation of retail stores, contributing to customer satisfaction and sales maximization. The Department Manager will oversee daily store operations, support the Store Manager, and assume full responsibility for the store in their absence. This role requires a proactive individual with a strong understanding of retail best practices, customer service, and staff management.

Key Responsibilities

• Ensure retail staff provide high levels of customer service to maximize sales.
• Assist the Store Manager in the efficient and profitable operation of the store, adhering to all Company policies and procedures.
• Assume end-to-end store responsibility in the absence of the Store Manager.
• Actively promote the company's Loyalty Program to enhance customer loyalty and repeat sales.
• Provide constructive feedback to the Store Manager and Area Manager regarding employees and product performance.
• Maintain updated product knowledge and awareness of new products, trends, and fashion directives to meet and anticipate customer needs.
• Ensure retail staff possess the necessary skills for exceptional customer service and sales drive.
• Assist the Store Manager in implementing operating procedures at the store in accordance with company standards.
• Ensure all staff adhere to brand and company policies and procedures.
• Conduct regular audits of store administration and promptly resolve identified issues.
• Manage the daily staff roster, leave requests, and address employee grievances.
• Maintain visual merchandising standards in the store at all times, as per set guidelines.
• Ensure constant vigilance regarding store security.
• Stay updated on the various brands within the group to facilitate suggestive selling.
• Ensure minimal stock loss through diligent product knowledge and adherence to procedures.

Qualifications and Requirements

• Must be fashionable, well-groomed, and possess updated product knowledge.
• Must be physically fit to stand for extended hours and handle heavy lifting.

Required Skills

• Customer Service
• Sales Maximization
• Product Knowledge
• Visual Merchandising
• Staff Management
• Security Awareness
• Suggestive Selling

Work Environment and Details

This is a full-time position based in Jeddah, Makkah, Saudi Arabia. The role requires 5-10 years of experience. The specific work type is full-time.