Guest experience assistant manager📣 Job Ad

About the Role

Delta Hotels & Resorts is looking for a guest-experience-focused, enthusiastic individual to join their team as an Assistant Guest Experience Manager in Jeddah, Makkah, Saudi Arabia. This full-time position offers an opportunity to contribute to a seamless travel experience for contemporary, loyal travelers, with a focus on delivering key essentials with warmth, understanding, and efficiency.

As part of the Marriott International portfolio, Delta Hotels is committed to creating an inclusive environment where employees' unique backgrounds are valued and celebrated. This role is ideal for someone looking to start their career, be part of a global team, and deliver their best through purposeful service and attention to detail.

Key Tasks and Responsibilities

• Process all guest check-ins, including verifying guest identity, method of payment, room assignment, and activating/issuing room keys.
• Prepare accurate guest accounts according to individual requirements and enter Marriott Rewards information.
• Ensure room rates match market codes and document any exceptions.
• Secure payment prior to issuing room keys and verify and adjust billing as needed.
• Compile and review daily reports, records, and emergency logs.
• Complete cashier and closing reports accurately.
• Provide guests with directions and basic property information.
• Respond to guest requests, coordinating with employees to ensure timely resolution and follow-up to ensure guest satisfaction.
• Process all payment types, vouchers, money orders, and expenses.
• Balance and deposit receipts, count and secure cash, and verify and balance all cash and coin.
• Obtain manual authorizations and adhere to all accounting procedures.
• Inform Loss Prevention/Security of any guest theft.
• Assist management in training, evaluating, counseling, motivating, and coaching employees; serve as a role model and first point of contact for Fair Treatment/Open Door policy.
• Develop and maintain positive working relationships with team members, support them to achieve common goals, and listen to employee concerns and respond appropriately.
• Adhere to company policies and procedures, and report accidents, injuries, and unsafe work conditions to management.
• Complete safety training and certifications, ensure personal appearance is clean and professional, and maintain the confidentiality of proprietary information.
• Protect company assets and welcome and acknowledge guests, anticipate their service needs, and meet those needs.
• Assist individuals with disabilities and thank guests with genuine appreciation.
• Speak with others in a clear and professional manner, prepare and review written documents accurately and completely, and answer the telephone using appropriate etiquette.
• Ensure compliance with quality standards.
• Enter and retrieve information using a computer and Point of Sale (POS) system.
• Stand, sit, or walk for extended periods of time.
• Move, lift, carry, push, pull, and place objects weighing 10 pounds or less without assistance.
• Perform other reasonably assigned duties as requested by supervisors.

Qualifications and Requirements

• High school diploma or equivalent (*****
• At least one (1) year of relevant experience.
• At least one (1) year of supervisory experience.

Required Skills

• Guest check-in.
• Guest services.
• Billing and cashiering.
• Customer service.
• Teamwork and communication.
• Problem-solving.
• Proficiency in computer and POS systems.

Work Environment and Location

This is a full-time position requiring physical presence in Jeddah, Saudi Arabia. The workplace is located at 3243 Al Salam Street, Jeddah, Saudi Arabia, 23613. There is no remote work option.