Host

• Welcome guests warmly and escort them to tables.
• Assist managers in implementing special promotions and events.
• Answer phone calls in a professional manner to ensure guest satisfaction.
• Coordinate with serving staff and maintain a guest waiting list during busy periods.
• Report any guest complaints and work to resolve issues effectively.
• Maintain a high standard of personal grooming and demeanor.
• Notify managers of any special guest requests and be aware of company safety procedures.

• Good general education and hotel/catering qualifications are desirable.
• At least 2 years of experience in a hotel, casual or fine dining environment.
• Excellent knowledge of food and service standards, particularly fine dining.
• Strong organizational and interpersonal skills.
• Excellent English communication skills, both written and spoken.
• Ability to work independently and as part of a team.

• Greet guests warmly upon arrival and escort them to their tables.
• Manage reservations, waitlists, and table assignments efficiently.
• Maintain an organized seating plan to enhance table turnover and guest satisfaction.
• Answer phone calls, respond to inquiries, and handle bookings accurately.
• Communicate effectively with service staff for smooth operations.
• Monitor dining area activity and adjust seating arrangements as needed.
• Ensure the entrance and reception area are clean, tidy, and presentable at all times.
• Provide guests with menus and information about the outlet.
• Handle guest concerns or complaints professionally and escalate when necessary.
• Maintain a friendly and professional demeanor at all times.

• Previous experience in a similar role or customer-facing position preferred.
• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Ability to remain calm in a busy environment.
• Customer-focused with a positive attitude.
• Professional appearance and grooming standards.
• Basic knowledge of computer or reservation systems is an advantage.
• Flexibility to work shifts, including weekends and holidays.

We are seeking an experienced Travel Agency Manager to oversee daily operations, manage client relationships, and ensure exceptional travel services delivery. The successful candidate will be responsible for supervising travel consultants, developing strategic partnerships with airlines and hotels, managing booking systems, and maintaining high customer satisfaction standards. Key responsibilities include coordinating group travel arrangements, handling complex itinerary planning, managing agency budgets, implementing sales strategies to achieve revenue targets, and ensuring compliance with travel industry regulations and safety protocols.