Receptionist📣 Job Ad

in Hyatt House

20 days ago

	Contract Type	Full-time
	Workplace type	On-site
	Location	Jeddah

Join Our Team as a Receptionist at Hyatt House!
Be a part of a dynamic team that creates a welcoming environment for guests at Hyatt House.

About the Role:
The House Host is responsible for delivering exceptional service, maintaining cleanliness, and providing a comfortable atmosphere for guests. You'll be the face of our hotel, welcoming visitors and ensuring their needs are met.

Key Responsibilities:

Guest Experience: Greet every guest with a smile, use their name to personalize service, and provide quick assistance to enhance their stay.
Customer Service: Address guest inquiries and complaints courteously and efficiently, ensuring resolution and guest satisfaction.
Financial Accountability: Adhere to financial and record-keeping standards, ensuring accurate reporting of financial information.
Operational Duties: Answer phones, assist with registrations, control room keys, and provide information about hotel services and local attractions.
Team Collaboration: Work closely with colleagues and other departments to enhance guest satisfaction and maintain operational efficiency.

Qualifications:
We are looking for friendly, dedicated individuals with excellent communication skills and a passion for hospitality. If you are a team player dedicated to excellent service, we would love to have you join us.

Requirements

No experience required

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 Assisting in maintaining adequate and accurate inventory level and assisting in product ordering process by checking existing products
 Receiving deliveries from suppliers, cross checking and ensuring proper storage, updating concerned Team members
 Monitor quality of the interior of salon, report any
maintenance issues to the manager
 Effectively communicate with all employees within the salon
and be of support to their roles
 Ensure the Hostess area is clean and presentable at all times
 Reference and abide by the Salon’s Standard Operating Procedures, Policies & Forms Manuals
To ensure the salon is ready at the start of each day and all bookings are checked in advance
Ensure all check-lists are in place, staff delegated for job assignments and tasks are completed on time as per checklists
To make bookings smartly and to understand in detail of skills sets of each technician/stylist
Record reservations and manage the appointment schedule
Conduct confirmation calls
To pamper and look after guests within the salon.
Ensure all guest queries, complaints are dealt with efficiently and conveying relevant information to supervisor / Manager efficiently
To be highly knowledgeable of all Salon offerings and prices, consistently promote products and services and reach targets assigned for Hostess by conducting retails sales procedures
To ensure the smooth departure/checkout of all guests by conducting check in, check out and payment procedures
Monitoring and record keeping of treatment timing of the technicians
Assisting supervisor/ manager in monitoring staff grooming and appearance
Acquire and maintain an excellent working knowledge of the computer and booking system
Create content, taking photographs, videos for company Social Media channels as per instructions from management
Replying to emails, Whatsapps and text messages on salon email and mobile as per instructions
Responsible for cash sales and following proper cash handling procedures
Ensure accuracy in transactions of all payment methods from clients including cash, credit cards, selling and redemption of gift cards, vouchers, packages etc
Ensure confidentiality at all times; sensitive internal information, client details, preferences and trade information handled with extreme care
Receiving deliveries from suppliers, cross checking and ensuring proper storage, updating concerned Team members
Monitor quality of the interior of salon, report any maintenance issues to the manager
Effectively communicate with all employees within the salon and be of support to their roles
Ensure the Hostess area is clean and presentable at all times
Reference and abide by the Salon’s Standard Operating Procedures, Policies & Forms Manuals
Business Administration/Personal Assistant/Secretary Certificate an advantage
Sales and/or customer service training an advantage
English required
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Ensure retail displays are clean, attractive, and well-stocked.
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Attending all incoming and outgoing calls.
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