Receptionist

Join Shangri-La Jeddah as a Spa Receptionist!
Located on the picturesque Jeddah Waterfront, Shangri-La Jeddah sets a new benchmark in luxury hospitality. This role is key in ensuring our guests have an unforgettable experience while enjoying our premium spa and health club services.

Job Summary:
As the Spa Receptionist, you will be responsible for providing exceptional guest service by managing spa and salon bookings in line with our established standards. Additionally, your role will involve promoting retail products and enrolling guests into spa membership programs, contributing to the overall revenue of our spa.

Key Responsibilities:

• Deliver professional and efficient service to all clients.
• Manage and account for all transactions processed at the reception desk.
• Respond promptly to telephone inquiries and ensure professional communication.
• Actively promote and sell all spa services and retail products.

What We're Looking For:

• Previous experience as a Spa Receptionist in a five-star hotel is preferred.
• High proficiency in written and verbal English.
• Strong computer skills and effective training abilities.
• Willingness to work extended hours as needed.

Join us and be part of a team that creates memorable experiences for our guests while working in a stunning environment.

Join Our Team at Shangri-La Jeddah!
At Shangri-La Jeddah, we are setting a new standard for luxury along the stunning Red Sea waterfront. We are currently seeking a dedicated Spa Receptionist to enhance our guests' experience by providing exceptional service in our Spa and Health Club.

Job Summary:
The Spa Receptionist will be responsible for managing guest bookings, responding to inquiries, and promoting our spa services and products. Your professionalism and efficiency will ensure every client enjoys a memorable experience.

Key Responsibilities:

• Provide excellent customer service to all clients.
• Handle all transactions accurately at the reception desk.
• Respond to phone calls and inquiries in a professional manner.
• Promote and sell available spa services and products.

What We Are Looking For:

• Previous experience as a Spa Receptionist in a five-star hotel.
• High proficiency in both written and verbal English.
• Strong computer skills.
• Effective training abilities.
• Willingness to work extended hours.

Become a part of an extraordinary team and help us create unforgettable memories for our guests!

Company Overview
Located adjacent to the residential tower, expert service and world-class luxury combine in the Raffles Hotel Jeddah, which is ready to welcome you and your guests at any moment. Here, the high standards, special touches, and trademark elegance of the Raffles brand are the ultimate compliment to the charm and beauty of a stay in Jeddah.

Job Overview
We are seeking a friendly and professional Spa Receptionist to join our team in Jeddah, Saudi Arabia. As the first point of contact for our guests, you will play a crucial role in creating a welcoming and relaxing atmosphere while ensuring smooth operations of our spa facility.

Key Responsibilities

• Greet and welcome guests in a warm and professional manner
• Schedule appointments and manage the spa booking system
• Answer phone calls and respond to email inquiries promptly
• Provide information about spa services, treatments, and packages
• Process payments and handle cash and credit card transactions
• Maintain a clean and organized reception area
• Assist with inventory management of spa products
• Collaborate with spa therapists to ensure a seamless guest experience
• Handle guest feedback and resolve any issues or concerns
• Promote spa services and products to maximize sales

Qualifications

• Saudi nationality is required for this position
• High school diploma or equivalent
• Excellent communication skills in both Arabic and English
• Previous customer service experience, preferably in a spa or hospitality setting
• Proficiency in basic computer skills and spa booking software
• Strong knowledge of spa services and treatments
• Ability to multitask and work efficiently in a fast-paced environment
• Exceptional organizational and time management skills
• Friendly and professional demeanor with a customer-focused attitude
• Flexibility to work various shifts, including weekends and holidays
• First aid certification is a plus
• Familiarity with the spa and wellness industry is highly desirable