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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationJeddah
Join Red Sea Global Hospitality and become part of a team leading the change in responsible development and regenerative tourism.

We're on a mission to recruit the finest in our industry—seize the opportunity to become part of this pioneering team. Our ethos is deeply rooted in Respect, Responsibility, Passion, and Collaboration, values that guide us in creating extraordinary experiences for our guests and a thriving workplace for our team members.

The Role:
The Reservations Agent is responsible for actively converting bedroom enquiries into confirmed business, whilst providing an exceptional and personalized experience to guests.
  • Respond timely to communications from guests, travel agents and leads concerning reservations arriving by mail and telephone.
  • Prepare confirmation letters and promptly process any cancellations, modifications, and guest’s request.
  • Maintain a professional demeanor reflecting the quality of the hotel.

Key Areas of Responsibilities:
  • Understand and anticipate guest needs and requirements.
  • Provide an exceptional call experience to all callers.
  • Input and update reservations from all booking channels.
  • Handle daily correspondence and inquiries in a timely manner.
  • Maintain accurate paper transactions and guest profile information.
  • Work collaboratively with Front Office and Sales Team.

Qualifications and Standards:
  • Graduate of Hospitality Management, Tourism and Travel, or related courses.
  • Fluent in English and/or Arabic.
  • Experience with Opera PMS System.
  • Professional telephone etiquette.
  • Strong communication skills and attention to detail.
  • Minimum of 1 year experience in a similar capacity is preferred.

In Return, What We Offer:
  • Competitive compensation package.
  • Health Insurance coverage.
  • Access to exclusive perks and benefits.
  • A supportive and inclusive work environment.
  • Daily meals on duty and uniform dry-cleaning services.

Accessibility and Adjustments:
We welcome all applicants and are committed to providing reasonable adjustments throughout our recruitment process. Red Sea Global Hospitality is an equal opportunity employer committed to diversity and inclusion in the workplace.

Requirements

  • No experience required

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