Reservations Agent📣 Job Ad

Join the World of Luxury Hospitality!
We invite you to be a part of Makkah Clock Royal Tower, A Fairmont Hotel, located just steps away from the Masjid Al Haraam. This iconic hotel offers an unparalleled opportunity to engage with guests from around the world and provide them with memorable experiences.

Job Responsibilities:

• Handle all reservation inquiries via phone, email, and online channels with professionalism.
• Convert inquiries into confirmed bookings through personalized recommendations.
• Maintain accurate guest profiles, ensuring preferences and requests are captured correctly.
• Coordinate with Front Office and Sales teams to support smooth operations.
• Manage room allocations and special requests with attention to detail.
• Support VIP bookings and ensure bespoke arrangements.
• Process payments and billing information accurately.
• Respond to guest queries regarding rates and hotel facilities.
• Promote upsell opportunities including room upgrades and dining experiences.
• Assist with group reservations as required.

Qualifications:

• Diploma or Bachelor’s degree in Hospitality Management or related field.
• Previous experience in Reservations or Guest Services, preferably in luxury hotels.
• Proficiency in reservation systems and Property Management Systems (PMS).
• Excellent communication skills in English; additional languages are a plus.
• Strong customer service and sales skills.
• High level of accuracy and attention to detail.

Join Rotana Hotels as a Receiving Agent!
We are currently seeking passionate and dynamic finance professionals who pride themselves on delivering extraordinary levels of customer service and providing creative solutions to our guests. As a Receiving Agent, you will manage the receiving function in a timely, smooth and efficient manner, ensuring all goods procured at the Hotel meet our quality requirements in accordance with our policies, procedures, and standards.

Key Responsibilities:

• Ensure that all items received at the Hotel conform with the LPO, Hotel Policies, and Hygiene Standards. Inspect goods for count and specifications prior to receipt.
• Deliver inspected goods to relevant departments and obtain necessary acknowledgments from Department Heads or their representatives.
• Review supplier invoices for accuracy and ensure processing in FBM as per standards.
• Maintain manual and computer filing systems and ensure access is restricted to authorized persons.
• Operate in a safe manner to protect guests’ and employees’ health and safety as well as the environment.

Education & Qualifications: You should possess a degree in hotel management or accounting, with at least one year of experience in a hotel environment. Excellent English communication and computer literacy are essential. Knowledge of Opera, Micros, FBM, and SUN System is advantageous.

Skills & Competencies:The ideal candidate will be an analytical thinker, proactive, and flexible, with a strong focus on customer service and results. You should also demonstrate effective communication and adaptability skills. If you are ready to take on this exciting opportunity, we look forward to your application!

Join our dynamic team as a Reservations Agent at Hilton!
As a Reservations Agent, you will serve as the key contact for room reservations, providing excellent service that influences guest decisions to stay at our property. Your role is crucial in ensuring a smooth booking process and enhancing the overall guest experience.

What you will be doing:

• Convert inquiries into booked reservations swiftly.
• Respond positively to sales inquiries to generate future leads.
• Identify potential sales leads.
• Deliver professional responses to all customer inquiries, ensuring reservations are accurately completed.
• Provide prompt, efficient service while adhering to brand standards.

What we are looking for:
We seek individuals who are passionate about customer service, possess excellent communication skills, and have strong organizational capabilities.

It would be advantageous if you possess:

• Previous experience in a Reservations environment.
• Tertiary qualifications or a collegiate-level degree.

About Hilton:
Hilton is a leading global hospitality company, dedicated to creating remarkable experiences for our guests. Our unwavering commitment to hospitality and exceptional service has made us a trusted name in the industry for nearly a century. Join us and become part of a team that puts the heart in hospitality!