Sales Account Manager | Saudi National | AFET KSA📣 Job Ad

About the Role

Johnson & Johnson MedTech is seeking a Sr. Manager, HCC Middle East to serve as the primary Healthcare Compliance Officer for the Middle East markets. This role will provide strategic and operational compliance leadership for the DePuy Synthes business, ensuring ethical business conduct, robust risk management, and adherence to healthcare laws, regulations, and company policies. The position is critical for safeguarding the organization's reputation and enabling compliant business growth in the Middle East region.

At Johnson & Johnson, the company is committed to building a world where complex diseases are prevented, treated, and cured. Through expertise in Innovative Medicine and MedTech, Johnson & Johnson aims to deliver breakthroughs that profoundly impact health for humanity. Guided by Our Credo, the company fosters an inclusive work environment that respects diversity and dignity.

Key Responsibilities

• Serve as the primary Healthcare Compliance Officer for Middle East markets.
• Lead the development and execution of healthcare compliance strategies aligned with global and regional priorities.
• Identify, assess, and manage compliance risks related to commercial, promotional, professional education, and other business and operational activities.
• Provide proactive, practical guidance to business leaders on healthcare compliance requirements and ethical decision-making.
• Partner with cross-functional stakeholders to embed effective compliance controls into business processes and go-to-market models.
• Oversee core compliance programs, including training, monitoring, risk assessments, and issue management activities across the region.
• Partner with Legal and other functions to support investigations, audits, and interactions with regulators or health authorities.
• Monitor regulatory developments and industry trends across the Middle East to anticipate and address emerging compliance risks.
• Prepare and present compliance risk assessments, insights, and recommendations to country, regional, and senior leadership.
• Foster a strong culture of integrity, accountability, and speak-up across the markets supported.

Qualifications and Requirements

• A Bachelor's degree in Law, Business, Compliance, Finance, Healthcare Administration, or a related field is required.
• An advanced degree or professional certification in Compliance, Legal, Risk, or Ethics-related disciplines is preferred.
• 8-10 years of progressive experience in healthcare compliance, legal, risk management, audit, or related fields.
• Strong knowledge of healthcare compliance laws, regulations, and industry codes applicable across Middle East markets.
• Demonstrated leadership experience managing complex, multi-country or cluster-level compliance programs.
• Proven ability to partner effectively with senior business leaders and cross-functional stakeholders.
• Strong analytical skills, sound judgment, and effective decision-making and problem-solving capabilities.
• Excellent written and verbal communication skills, with the ability to influence without formal authority.
• Experience in medical devices, pharmaceuticals, or the broader life sciences industry is preferred.
• Prior experience supporting Middle East compliance programs within a global organization is preferred.
• Familiarity with compliance monitoring, investigations, remediation, and audits is preferred.
• Experience operating in highly matrixed, multicultural environments is preferred.
• Strong change management and stakeholder-influencing capabilities are preferred.

Skills and Competencies

• Compliance Management
• Compliance Risk Assessment and Management
• Policy Development
• Audit and Compliance Trends
• Audit Findings and Recommendations
• Audit Reporting
• Internal Auditing
• Investigation Techniques
• Legal Function and Legal Services Support
• Controls Compliance
• Consulting and Technical Credibility
• Organizing and Tactical Planning
• Developing Others and Mentorship
• Confidentiality

Location and Work Details

This is a full-time position. The role can be based in Riyadh, Saudi Arabia or Dubai, United Arab Emirates. Applicable cities within Saudi Arabia include Jeddah, Makkah, and Riyadh, and within the United Arab Emirates, Dubai. Fluency in English is required, and Arabic proficiency is preferred. Travel of up to 20-30% is anticipated, primarily within the Middle East, with some regional travel.

Please note: Johnson & Johnson has announced plans to separate its Orthopaedics business to establish a standalone company, operating as DePuy Synthes. Should you accept this position, it is anticipated that, following the conclusion of the transaction, you would become an employee of DePuy Synthes.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. Johnson & Johnson is committed to providing an inclusive interview process. If you require an accommodation, please contact us via https://****************************

About the Role

******* is seeking a Head of Customer Experience to establish and lead the company's Customer Experience (CX) function. This foundational leadership role is responsible for the entire customer experience operation. The Head of CX will define service standards, build and manage the CX team, implement essential tools and workflows, and ensure both buyers and vendors receive a consistently high-quality service experience.

The ideal candidate will have a proven track record of successfully building CX functions, designing service frameworks, and leading teams in fast-paced, platform-driven environments. This role is crucial for shaping *******'s customer-centric approach.

Key Responsibilities

• Build and lead *******'s Customer Experience function end-to-end, including processes, policies, workflows, tools, and team structure.
• Define and enforce the overall CX vision, service standards, brand tone, and comprehensive service playbooks.
• Design and continuously improve customer journey maps for buyers and vendors across all touchpoints, from pre-purchase through post-purchase, including returns and complaint resolution.
• Set up and manage helpdesk, ticketing, and multichannel support tools for efficient customer interaction.
• Establish and manage the CX operations framework, including Service Level Agreements (SLAs), escalation matrices, quality assurance programs, knowledge base development, and performance reporting.
• Lead, coach, and scale the CX team, fostering a strong customer-first culture.
• Implement and optimize CX systems and platforms, such as Zendesk, Freshdesk, HubSpot Service Hub, or equivalent solutions.
• Own and track key CX performance metrics and insights, including Customer Satisfaction (CSAT), Net Promoter Score (NPS), Vendor Satisfaction (VSAT), response and resolution times, and ticket quality. Conduct root cause analysis and provide weekly performance reports.
• Drive continuous improvement initiatives to reduce customer friction, enhance operational efficiency, and elevate overall customer satisfaction.
• Collaborate cross-functionally with Product, Tech, Vendor Management, and Marketing teams to resolve complex issues and improve customer outcomes.
• Develop a comprehensive self-service FAQ and knowledge base to reduce repetitive customer queries.
• Support the development of AI-enabled and agentic CX experiences aligned with *******'s marketplace vision.

Qualifications and Requirements

• 7-10 years of experience in customer support operations, customer experience, CX transformation, or service excellence roles.
• Demonstrated experience in building or scaling CX functions, preferably within startups, e-commerce platforms, marketplaces, or fast-growing environments.
• Strong experience in designing customer journeys, SLAs, escalation frameworks, QA programs, and operational processes.
• Hands-on experience with CX/helpdesk platforms such as Zendesk, Freshdesk, or HubSpot Service Hub, or similar systems.
• A strong analytical mindset with proven experience using CSAT, NPS, ticket analytics, and operational KPIs to inform decisions and drive resolutions.
• Proven leadership experience in managing teams, developing talent, and driving accountability.
• Excellent communication and stakeholder management skills, with fluency in both Arabic and English (spoken and written).
• Experience working within startups, e-commerce, marketplaces, or digital consumer businesses is strongly preferred.
• Experience with AI-assisted customer operations, automation, or omnichannel CX environments is considered a plus.

Required Skills

• Customer Experience
• CX Transformation
• Service Excellence
• Customer Journeys
• SLAs (Service Level Agreements)
• Escalation Frameworks
• QA Programs (Quality Assurance)
• Operational Processes
• CX/Helpdesk Platforms (*, Zendesk, Freshdesk, HubSpot Service Hub)
• CSAT (Customer Satisfaction)
• NPS (Net Promoter Score)
• Ticket Analytics
• Operational KPIs (Key Performance Indicators)
• Leadership
• Talent Development
• Accountability
• Communication
• Stakeholder Management
• Startup Environments
• E-commerce
• Marketplaces
• Digital Consumer Businesses
• AI-assisted Customer Operations
• Automation
• Omnichannel CX

Work Environment and Location

This is a full-time position for the Head of Customer Experience at *******, located in Jeddah, Makkah, Saudi Arabia. The role requires 5-10 years of experience.

About the Role

HR Support Recruitment is seeking an Area Supervisor on behalf of The Arabian Gates for Beverage Services Company, a leader in beverage services operating internationally recognized brands such as Starbucks, Costa Coffee, and Baskin Robbins. This role is essential for overseeing the operational performance and success of multiple branches within Jeddah, Saudi Arabia. The position requires a professional with a strong background in multi-branch operations management, adept at leading teams, monitoring performance, and ensuring exceptional customer experiences.

Key Responsibilities

• Supervise the overall performance of multiple branches and monitor daily operations to ensure efficiency and productivity.
• Drive the achievement of sales targets and Key Performance Indicators (KPIs) across all assigned branches.
• Lead, train, and motivate store teams to foster a high-performance culture and ensure excellent service delivery.
• Continuously monitor service quality and customer experience to uphold brand standards and enhance customer satisfaction.
• Conduct regular store visits to ensure strict compliance with operational standards, policies, and procedures.
• Coordinate effectively with different departments to provide necessary support and address operational needs promptly.

Qualifications and Requirements

• Possess 2 to 5 years of relevant experience in branch supervision or area management.
• Demonstrate prior experience within the food and beverage or retail sectors.
• Exhibit strong leadership capabilities and excellent organizational skills.
• Hold a valid Saudi driving license and preferably own a car.
• Be able to travel within the Jeddah region as required by the role.
• Possess excellent communication skills, enabling effective interaction with staff and stakeholders.

Required Skills

• Leadership and team motivation
• Branch supervision and area management
• Operational performance monitoring
• Sales target achievement
• Customer service quality assurance
• Organizational and planning abilities
• Effective communication
• Experience in the food & beverage sector
• Experience in the retail sector

Work Environment and Location

This is a full-time position based in Jeddah, Makkah, Saudi Arabia. The Area Supervisor will be responsible for operations within Jeddah and Makkah. The role requires travel within the Jeddah region as needed.