Social Media Management Specialist📣 Job Ad

1. Content Strategy Development: Create a comprehensive content plan that aligns with the goals of the company or organization and define the type of content (images, videos, text posts) and the targeted platforms. 2. Content Design and Creation: Produce and design engaging and relevant content for the brand, including images, videos, and illustrations. 3. Content Publishing and Management: Schedule posts on various platforms such as Facebook, Instagram, Twitter, LinkedIn, etc., and ensure regular posting. 4. Audience Engagement: Respond to comments, messages, and inquiries professionally to enhance the relationship with followers and increase engagement. 5. Keeping Up with Modern Trends: Follow the latest trends in the social media world and update work strategies accordingly to ensure excellence and continuous interaction. 6. Crisis Management: Handle any negative comments or media crises quickly and professionally to maintain the brand's reputation.

Join Accor's Hospitality Team!
As a leading hospitality brand, Accor invites you to embark on a rewarding career as a Guest Service Agent (GSA) at the Swissôtel Living Jeddah. We are seeking an individual who is dedicated to delivering exceptional service and creating memorable experiences for our guests.

Key Responsibilities:

• Professionally greet and check-in guests, ensuring a seamless and efficient arrival process.
• Address guest inquiries, requests, and complaints with utmost professionalism and urgency.
• Execute check-out procedures, including accurate billing and secure payment collection.
• Liaise effectively with other departments to fulfill guest requirements and resolve issues promptly.
• Maintain comprehensive knowledge of hotel services, local attractions, and events to provide accurate information.
• Manage reservations, room allocations, and special requests with precision.
• Uphold the highest standards of organization and cleanliness at the front desk area.
• Perform essential administrative tasks, including generating reports.
• Collaborate effectively with team members to consistently deliver superior service standards.
• Adhere strictly to all hotel policies, procedures, and safety protocols.

Qualifications:

• Diploma or degree in Hotel Management or related field.
• Customer service experience, particularly in the hospitality industry.
• Excellent communication, interpersonal, and problem-solving skills.
• Proficient in hotel management software (Opera preferred) and Microsoft Office suite.
• Ability to multitask in a fast-paced environment.
• Fluency in English; knowledge of additional languages is a plus.