img
Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationJeddah
Introduction to the Role:
The Social Media and Customer Service Specialist is responsible for managing the company's digital presence on social media platforms and providing exceptional customer service through these channels. The role aims to enhance engagement with the audience, build a positive brand image, and efficiently and professionally resolve customer inquiries.

Job Responsibilities:
  • Manage social media accounts:
    • Create and publish engaging and suitable content for the audience on platforms like Twitter, Instagram, Facebook, and LinkedIn.
    • Schedule posts using social media management tools.
    • Monitor comments and messages and respond in a way that reflects the company's values.
  • Customer Service:
    • Handle customer inquiries and complaints via social media platforms and email.
    • Provide quick and effective solutions to customer problems while maintaining a positive experience.
    • Escalate complex cases to management when necessary.
  • Performance Analysis:
    • Track account performance using data analysis tools (like Google Analytics or platform analytical tools).
    • Prepare periodic reports on engagement, growth, and response rates.
    • Suggest strategies for performance improvement based on data.
  • Develop Digital Marketing Strategies:
    • Contribute to designing marketing campaigns across social media.
    • Collaborate with the marketing team to ensure content consistency with brand goals.
  • Stay Informed on Trends:
    • Follow the latest social media trends and best practices.
    • Apply creative ideas to enhance engagement with the audience.

Requirements:
  • At least two years of experience in managing social media accounts and customer service.
  • Excellent communication skills.
  • Familiarity with social media management tools (like Hootsuite, Buffer).
  • The ability to handle stressful situations and respond politely and professionally.
  • Skills in working with artificial intelligence.
  • Analytical skills to understand performance data and improve strategies.

Qualifications:
  • Bachelor's degree in marketing, media, or a related field.
  • Certifications in digital marketing or social media management (additional advantage).

Work Environment:
  • The job may require flexible hours, including responding to inquiries outside regular working hours.
  • A dynamic work environment requiring collaboration with multiple teams.

Requirements

  • Requires 2-5 Years experience

Similar Jobs

Social Media Management Specialist

📣 Job Ad

The Architects real estate company

Full-time
Join Our Team as a Social Media Specialist/Manager!
We are seeking a talented and motivated individual to manage our social media platforms, including Instagram, Snapchat, TikTok, and LinkedIn. As a key part of our team, you will be responsible for:
  • Creating, scheduling, and publishing engaging content.
  • Managing paid advertising campaigns.
  • Monitoring and analyzing performance reports and metrics.
  • Engaging with the audience and responding to messages/comments.
  • Enhancing the company’s online presence and increasing followers and customer engagement.
Qualifications & Requirements:
- Minimum 1 year of proven experience in social media management.
- Knowledge of Instagram and Snapchat Ads.
- Strong content writing and creative skills.
- Experience with design tools like Canva or Photoshop is a plus.
- Ability to work in a team and meet objectives.

breifcase2-5 years

locationJeddah

8 days ago

Host

📣 Job AdNew

Dar Hamad Restaurant

Full-time
Join Our Team as a Host/Hostess
At Dar Hamad Restaurant, you'll play a crucial role in creating a welcoming atmosphere for our guests. As a Host/Hostess, you will be the first point of contact, ensuring a positive experience from the moment guests arrive until they leave.

Responsibilities:
  • Greet and welcome guests, ensuring a positive first impression.
  • Manage reservations and seating efficiently to optimize guest flow.
  • Provide guests with menus and inform them about daily specials.
  • Answer phone inquiries about the venue's services.
  • Maintain cleanliness and organization of the front-of-house area.
  • Collaborate with kitchen and wait staff for smooth service delivery.
  • Handle guest complaints professionally, striving for resolution.
  • Adjust seating arrangements as necessary based on dining room activity.
  • Assist in training new staff on front-of-house procedures.
  • Participate in team meetings focused on service improvements.

Preferred Candidate:
  • Excellent communication and interpersonal skills.
  • Strong organizational abilities and attention to detail.
  • Ability to work in a fast-paced environment.
  • Previous experience in hospitality or customer service preferred.
  • Flexible schedule availability, including evenings and weekends.
  • Positive attitude and passion for guest experiences.
  • Proficient in reservation management software; multilingual abilities are a plus.
  • Strong problem-solving skills and adaptability.

breifcase2-5 years

locationJeddah

5 days ago

Purchase Specialist

📣 Job AdNew

Grand Hyatt

Full-time
Join Our Team at Grand Hyatt!
As a Purchasing Clerk, you will play a vital role in ensuring the smooth operation of our hospitality services by accurately receiving and handling all incoming products and guest packages. Your attention to detail will ensure quality and quantity of items is met.

Key Responsibilities:
  • Receive and check in products and guest packages.
  • Verify quality, quantity, and condition of received goods.
  • Prepare and ship guest packages.
  • Manage in-house shipping needs for various departments.
  • Maintain accurate records of deliveries and shipments.

Qualifications:
  • Previous experience in purchasing or receiving preferred.
  • Strong attention to detail and recordkeeping accuracy.
  • Effective verbal and written communication skills.
  • Ability to work collaboratively across multiple departments.
  • Basic computer skills for logging deliveries.
  • Excellent organizational skills in a fast-paced environment.

At Grand Hyatt, we strive for excellence in our services, providing a luxury experience for our guests. If you are a detail-oriented individual with a customer service mindset, we welcome your application!

breifcase2-5 years

locationJeddah

5 days ago

You may also like