OSH Engineer

We are looking for a female customer service employee with experience to work in the sales and marketing call center to respond to customer inquiries and provide effective solutions to their problems with professionalism and courtesy.

The main tasks include: answering phone calls, recording and documenting customer requests in the system, following up on complaints until they are resolved, and communicating with the relevant departments to ensure the best service is provided.

Required qualifications: A high school diploma or equivalent, excellent communication skills, and the ability to work under pressure while adhering to quality standards.

Job Title: Recreational Center Supervisor (Bowling)

Job Objective:

Supervising the operation of the bowling center and ensuring a safe and enjoyable recreational experience for visitors, by managing the team, maintaining service quality, monitoring maintenance, and implementing operational policies and procedures.

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Tasks and Responsibilities:

1. Supervising Daily Operations:

   • Organizing the work schedule and monitoring employee compliance.

   • Ensuring the efficient operation of all bowling lanes and other facilities.

   • Continuously monitoring the cleanliness and maintenance of the hall and equipment.

2. Customer Service:

   • Welcoming visitors and ensuring their satisfaction.

   • Handling complaints and resolving issues professionally.

   • Supervising group reservations and special events.

3. Team Management:

   • Training and guiding new employees.

   • Evaluating employee performance and providing feedback for improvement.

   • Promoting a positive and motivational work environment.

4. Maintenance and Safety:

   • Monitoring periodic maintenance of equipment in coordination with technicians.

   • Ensuring the implementation of health and safety standards.

   • Reporting any malfunctions or potential hazards.

5. Administrative Aspects:

   • Preparing daily/weekly reports on hall performance and revenues.

   • Controlling inventory of balls, shoes, and other supplies.

   • Implementing operational policies and monitoring compliance with them.

Welcoming customers and visitors with a smile and courtesy. Providing a clear and simplified explanation of the center's services and activities (bowling - billiards - games - cafe - entertainment shows). Organizing special reservations for bowling or halls or parties according to the center's policies. Following up on customer requests and coordinating with internal departments (cashier - games department - supervisors) to fulfill requests. Receiving complaints and feedback from customers, handling them quickly and effectively, or escalating them to the direct supervisor. Maintaining the cleanliness and organization of the customer service area and reception points. Monitoring the availability of promotional materials and offers and informing customers about them. Complying with operational instructions and the center's security and safety policies. Recording customer data and daily visits according to the approved forms.