Reservations Agent📣 Job Ad

Join the Mandarin Oriental team as a Reservations Agent!
As a Reservations Agent, you will play a crucial role in delivering exceptional customer service and ensuring a seamless booking experience for our guests. Your responsibilities will include:

• Understanding and complying with all corporate policies and hotel standards.
• Taking phone reservations and confirming guest requests for rooms, food and beverage, and spa services.
• Maintaining complete knowledge of hotel features, services, and restaurant offerings.
• Building strong relationships with guests and addressing any complaints effectively.
• Assisting in sustainable practices and minimizing the hotel’s environmental footprint.

This position requires excellent communication skills, attention to detail, and a customer-focused mindset. Join us in providing world-class service at Mandarin Oriental, where we prioritize both guest satisfaction and employee well-being.

Secretary and holds a driver's license with the possibility of traveling outside the kingdom

Join Marriott International as a Reservations Agent!
Are you passionate about providing excellent customer service? At Marriott International, we are dedicated to steering our guests' experiences from the moment of reservation to their stay.

Position Summary:
The Reservations Agent is responsible for processing all reservation requests, changes, and cancellations received via phone, fax, or mail. Key responsibilities include:

• Identifying guest reservation needs and determining the appropriate room type.
• Verifying the availability of room types and rates.
• Explaining guarantee, special rate, and cancellation policies.
• Accommodating and documenting special requests.
• Answering questions regarding property facilities and services.
• Inputting and accessing data in the reservation system accurately.
• Following proper escalation procedures for guest concerns.

In this role, you’ll also be expected to maintain a professional appearance, protect guest and company information, and develop positive working relationships with team members and guests.

Preferred Qualifications:

• Education: High school diploma or *** equivalent.
• Related Work Experience: No prior experience required.
• Supervisory Experience: None necessary.

At Marriott International, we believe in creating a diverse and inclusive workplace where every associate is valued. If you're ready to embark on a journey with us in the luxury hospitality industry, apply today!