Reservations Agent📣 Job Ad
in Accor
about 20 hours ago
| Contract Type | Full-time | |
| Workplace type | On-site | |
| Location | Madinah |
Join Our Team as a Reservations Agent at Novotel Madinah!
Are you a dedicated professional with a passion for customer service? Novotel Madinah is seeking a Reservations Agent to enhance our team. Our hotel, located just steps from Al-Masjid an-Nabawi, provides an ideal environment for both pilgrims and leisure travelers.
Key Responsibilities:
Are you a dedicated professional with a passion for customer service? Novotel Madinah is seeking a Reservations Agent to enhance our team. Our hotel, located just steps from Al-Masjid an-Nabawi, provides an ideal environment for both pilgrims and leisure travelers.
Key Responsibilities:
- Handle and process room reservations accurately and efficiently.
- Respond to guest inquiries via phone, email, and booking platforms.
- Update, modify, and cancel reservations as required.
- Coordinate with other departments to ensure smooth guest experiences.
- Promote hotel services and upsell where possible.
- Monitor messages and booking requests from online travel agents.
- Maintain accurate reservation records and prepare daily reports.
- Ensure high levels of guest satisfaction and professionalism.
- Previous experience in reservations, hospitality, or customer service is preferred.
- Strong communication and interpersonal skills.
- Good knowledge of reservation systems and Microsoft Office.
- Ability to work under pressure and manage multiple tasks.
- Good command of English (spoken and written).
- Strong sales and customer service skills.
- Career Growth & Development
- Global Opportunities
- Competitive Benefits
- Recognition Culture
- Work-Life Balance
Requirements
- Requires 2-5 Years experience
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