Reservations Agent

Join our team as a Reservation Agent at Accor!
As the first point of contact for our guests, you play a crucial role in providing an exceptional start to their experience. We are looking for enthusiastic individuals to reflect the quality service that Accor is known for.

What We Offer:

• Employee benefit card offering discounted rates in Accor worldwide
• Access to learning programs through our Academies
• Opportunities for talent development and career growth
• Engagement in Corporate Social Responsibility activities like Planet 21

Your Responsibilities:

• Provide exceptional and friendly service to guests
• Maximize revenue through up-selling and recommending property facilities
• Handle room reservation requests accurately and efficiently
• Update and maintain the reservation system information

Qualifications:

• 1-2 years of experience in luxury hotels
• Guest-focused personality
• Experience with Opera or similar systems is an asset
• Strong interpersonal and problem-solving skills
• Fluency in English; additional languages are a plus

About the Role
Join The Luxury Collection as a Reservations Agent where you will play a key role in creating exceptional experiences for our guests. In this position, you will handle all reservation requests, changes, and cancellations, providing a welcoming and professional service that reflects our brand standards.

Key Responsibilities:

• Process all reservation requests received by phone, fax, or mail.
• Identify guest reservation needs and determine the suitable room type.
• Explain guarantee, special rate, and cancellation policies.
• Follow proper escalation procedures when addressing guest concerns.
• Input and manage data in the reservation system.
• Maintain confidentiality of proprietary information and protect company assets.

Preferred Qualifications:

• High school diploma or *** equivalent.
• No related work experience required.
• No supervisory experience required.

At The Luxury Collection, we value diversity and are committed to providing equal employment opportunities. Our team is a blend of unique backgrounds, and we celebrate those differences.