Reservations Agent

About the Role
Join The Luxury Collection as a Reservations Agent where you will play a key role in creating exceptional experiences for our guests. In this position, you will handle all reservation requests, changes, and cancellations, providing a welcoming and professional service that reflects our brand standards.

Key Responsibilities:

• Process all reservation requests received by phone, fax, or mail.
• Identify guest reservation needs and determine the suitable room type.
• Explain guarantee, special rate, and cancellation policies.
• Follow proper escalation procedures when addressing guest concerns.
• Input and manage data in the reservation system.
• Maintain confidentiality of proprietary information and protect company assets.

Preferred Qualifications:

• High school diploma or *** equivalent.
• No related work experience required.
• No supervisory experience required.

At The Luxury Collection, we value diversity and are committed to providing equal employment opportunities. Our team is a blend of unique backgrounds, and we celebrate those differences.

Join Our Team as a Reservations Agent at Novotel Madinah!

Are you a dedicated professional with a passion for customer service? Novotel Madinah is seeking a Reservations Agent to enhance our team. Our hotel, located just steps from Al-Masjid an-Nabawi, provides an ideal environment for both pilgrims and leisure travelers.

Key Responsibilities:

• Handle and process room reservations accurately and efficiently.
• Respond to guest inquiries via phone, email, and booking platforms.
• Update, modify, and cancel reservations as required.
• Coordinate with other departments to ensure smooth guest experiences.
• Promote hotel services and upsell where possible.
• Monitor messages and booking requests from online travel agents.
• Maintain accurate reservation records and prepare daily reports.
• Ensure high levels of guest satisfaction and professionalism.

Qualifications:

• Previous experience in reservations, hospitality, or customer service is preferred.
• Strong communication and interpersonal skills.
• Good knowledge of reservation systems and Microsoft Office.
• Ability to work under pressure and manage multiple tasks.
• Good command of English (spoken and written).
• Strong sales and customer service skills.

What We Offer:

• Career Growth & Development
• Global Opportunities
• Competitive Benefits
• Recognition Culture
• Work-Life Balance

Join us in delivering exceptional hospitality experiences in one of the world’s most meaningful destinations!