Reservations Agent📣 Job Ad

About the Role
Join The Luxury Collection as a Reservations Agent where you will play a key role in creating exceptional experiences for our guests. In this position, you will handle all reservation requests, changes, and cancellations, providing a welcoming and professional service that reflects our brand standards.

Key Responsibilities:

• Process all reservation requests received by phone, fax, or mail.
• Identify guest reservation needs and determine the suitable room type.
• Explain guarantee, special rate, and cancellation policies.
• Follow proper escalation procedures when addressing guest concerns.
• Input and manage data in the reservation system.
• Maintain confidentiality of proprietary information and protect company assets.

Preferred Qualifications:

• High school diploma or *** equivalent.
• No related work experience required.
• No supervisory experience required.

At The Luxury Collection, we value diversity and are committed to providing equal employment opportunities. Our team is a blend of unique backgrounds, and we celebrate those differences.