Barista📣 Job Ad

Join Rotana Hotels as a Barista!
Are you a dynamic and self-motivated Food & Beverage professional looking to advance your career? At Rotana, we are dedicated to providing exceptional guest experiences and are searching for a Barista to join our team!

About the Role:
As a Barista, you will be the face of our coffee service, creating memorable moments for every guest through warm hospitality and expertly crafted beverages. Your role is crucial in enhancing the guest experience while upholding cleanliness, safety, and product standards.

Key Responsibilities:

• Provide exceptional customer service by greeting guests warmly and catering to their preferences.
• Recommend menu items based on customer needs and upsell when appropriate.
• Handle guest complaints or concerns professionally and promptly.
• Prepare and serve coffee, espresso drinks, teas, and other beverages per established recipes and quality standards.
• Maintain a clean and organized workstation, following health and safety regulations.
• Monitor inventory levels of supplies and communicate replenishment needs.
• Accurately handle transactions, ensuring proper billing, receipt issuance, and balancing cash register at shift end.

Skills and Qualifications:
You should ideally hold a diploma or degree in hospitality or have vocational training in food & beverage, along with previous Barista experience in a high-volume restaurant. A good command of English and excellent guest service skills are essential.

Knowledge & Competencies:
The ideal candidate will have a true passion for people and service, with the ability to work efficiently in a busy environment. Key competencies include adaptability, customer focus, teamwork, and attention to detail. If you are ready to thrive in a dynamic setting and contribute to our positive work environment, we want to hear from you!

Join Our Exciting Team as a Barista at Swissôtel Hotels & Resorts!
Swissôtel Hotels & Resorts is known for its excellence in hospitality and we are looking for passionate individuals to join our team. As a Barista, you will play a vital role in creating memorable experiences for our guests.

Key Responsibilities:

• Preparing Coffee and Beverages: Brew espresso and prepare a variety of coffee drinks (*, lattes, cappuccinos, macchiatos). Make other beverages such as teas, smoothies, and cold brews. Follow recipes and maintain consistency in drink preparation.
• Customer Service: Greet customers and take their orders in a friendly and professional manner. Offer product suggestions and answer questions about the menu. Handle customer complaints and concerns with patience and professionalism.
• Cleaning and Maintenance: Clean coffee machines, grinders, and other equipment to ensure proper functioning. Keep the work area tidy and organized.
• Inventory Management: Monitor stock levels and alert management when supplies are running low. Assist in receiving and organizing deliveries.
• Other Duties: May be assigned as needed.

Qualifications:

• Previous service experience is an asset.
• Ability to interact positively with customers, take orders, and provide excellent service.
• Consistently making high-quality drinks and ensuring accuracy in orders.
• Excellent communication and organizational skills.
• Highly responsible & reliable.
• Ability to work well under pressure in a fast-paced environment.
• Ability to work cohesively as part of a team.
• Focus on guest needs, remaining calm and courteous at all times.

Join the Luxury Hospitality at Makkah Clock Royal Tower
At Makkah Clock Royal Tower, A Fairmont Hotel, we invite you to seize an exciting opportunity as a Reservations Agent. This role is pivotal in delivering exceptional service and ensuring guest satisfaction. Our hotel, one of the tallest in the world, prides itself on authentic hospitality in a strategic location near the Holy Ka’aba.

Key Responsibilities:

• Handle all reservation enquiries with professionalism through various channels.
• Convert enquiries into confirmed bookings with personalized recommendations.
• Maintain accurate guest profiles capturing preferences and requests.
• Coordinate with Front Office, Sales, and Revenue teams for smooth operations.
• Manage room allocations and special requests meticulously.
• Support VIP bookings with bespoke arrangements.
• Process payments and billing in line with Fairmont standards.
• Promote upsell opportunities for various services and packages.
• Ensure data accuracy within the Property Management Systems.
• Assist with group reservations as necessary.
• Participate in daily briefings to stay updated on operational priorities.

Qualifications:

• Degree in Hospitality Management or related field.
• Experience in Reservations or Guest Services within luxury hotels is preferred.
• Proficiency in reservation systems like Opera.
• Excellent communication skills in English; additional languages are an asset.
• Strong customer service skills with the ability to manage bookings.
• High attention to detail and organizational skills.
• Ability to multitask and work efficiently in a fast-paced environment.
• Flexibility to work shifts, including weekends.

This position is open for Saudi Nationals only. If you are passionate about delivering exceptional customer service, we welcome your applications to be a part of our team.