Barista📣 Job Ad

Join Rotana Hotels as a Barista!
Are you a dynamic and self-motivated Food & Beverage professional looking to advance your career? At Rotana, we are dedicated to providing exceptional guest experiences and are searching for a Barista to join our team!

About the Role:
As a Barista, you will be the face of our coffee service, creating memorable moments for every guest through warm hospitality and expertly crafted beverages. Your role is crucial in enhancing the guest experience while upholding cleanliness, safety, and product standards.

Key Responsibilities:

• Provide exceptional customer service by greeting guests warmly and catering to their preferences.
• Recommend menu items based on customer needs and upsell when appropriate.
• Handle guest complaints or concerns professionally and promptly.
• Prepare and serve coffee, espresso drinks, teas, and other beverages per established recipes and quality standards.
• Maintain a clean and organized workstation, following health and safety regulations.
• Monitor inventory levels of supplies and communicate replenishment needs.
• Accurately handle transactions, ensuring proper billing, receipt issuance, and balancing cash register at shift end.

Skills and Qualifications:
You should ideally hold a diploma or degree in hospitality or have vocational training in food & beverage, along with previous Barista experience in a high-volume restaurant. A good command of English and excellent guest service skills are essential.

Knowledge & Competencies:
The ideal candidate will have a true passion for people and service, with the ability to work efficiently in a busy environment. Key competencies include adaptability, customer focus, teamwork, and attention to detail. If you are ready to thrive in a dynamic setting and contribute to our positive work environment, we want to hear from you!

Join Rotana Hotels as a Barista!
We are currently looking for dynamic and self-motivated Food & Beverage professionals who want to advance their careers. As a Barista, you will be the face of our coffee service, creating memorable moments through warm hospitality and expertly crafted beverages. Your role is essential in contributing to the overall guest experience while upholding cleanliness, safety, and product standards.

Key Responsibilities:

• Provide exceptional customer service by greeting guests warmly and responding to their preferences.
• Recommend menu items based on customer needs and upsell appropriately.
• Handle guest complaints professionally and promptly, escalating when necessary.
• Prepare and serve coffee, espresso drinks, teas, and other beverages following established recipes and quality standards.
• Maintain consistency in taste, presentation, and speed of service.
• Monitor inventory levels and communicate replenishment needs.
• Maintain a clean and organized workstation.
• Follow health and safety regulations for food handling and sanitation.
• Participate in team meetings and training sessions.
• Accurately handle cash, card payments, and transactions through the point-of-sale system.

Education, Qualifications & Experiences:
Ideally, you should have a diploma or degree in hospitality or vocational training in food & beverage with previous experience as a Barista in a high-volume restaurant. A good command of English and essential interpersonal skills are required.

Skills:

• Adaptability
• Customer Focus
• Teamwork
• Understanding the Job

Join the Luxury Hospitality at Makkah Clock Royal Tower
At Makkah Clock Royal Tower, A Fairmont Hotel, we invite you to seize an exciting opportunity as a Reservations Agent. This role is pivotal in delivering exceptional service and ensuring guest satisfaction. Our hotel, one of the tallest in the world, prides itself on authentic hospitality in a strategic location near the Holy Ka’aba.

Key Responsibilities:

• Handle all reservation enquiries with professionalism through various channels.
• Convert enquiries into confirmed bookings with personalized recommendations.
• Maintain accurate guest profiles capturing preferences and requests.
• Coordinate with Front Office, Sales, and Revenue teams for smooth operations.
• Manage room allocations and special requests meticulously.
• Support VIP bookings with bespoke arrangements.
• Process payments and billing in line with Fairmont standards.
• Promote upsell opportunities for various services and packages.
• Ensure data accuracy within the Property Management Systems.
• Assist with group reservations as necessary.
• Participate in daily briefings to stay updated on operational priorities.

Qualifications:

• Degree in Hospitality Management or related field.
• Experience in Reservations or Guest Services within luxury hotels is preferred.
• Proficiency in reservation systems like Opera.
• Excellent communication skills in English; additional languages are an asset.
• Strong customer service skills with the ability to manage bookings.
• High attention to detail and organizational skills.
• Ability to multitask and work efficiently in a fast-paced environment.
• Flexibility to work shifts, including weekends.

This position is open for Saudi Nationals only. If you are passionate about delivering exceptional customer service, we welcome your applications to be a part of our team.