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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationMakkah
Join Raffles Makkah Palace as a Head Butler!
At Raffles Makkah Palace, we promise exceptional hospitality standards enhanced by Arab values. As a key member of our team, you will supervise the daily operations of the Butler Services to ensure maximum guest satisfaction.
  • Responsibilities:
    • Oversee Butler related services to maintain customer service standards.
    • Manage shifts ensuring efficient Butler service to guests.
    • Assist in training and developing butlers for performance excellence.
    • Be hands-on with daily operations of the Butler Department.
    • Provide food and beverage service, and maintain suite inventories.
    • Exhibit exceptional customer service to guests and team.
    • Facilitate communication across departments for operational needs.
    • Handle guest enquiries and escalate complaints if necessary.
    • Maintain an accurate guest history database.
  • Qualifications:
    • Previous leadership experience required.
    • Computer literacy in Microsoft Windows applications preferred.
    • University/College degree in related discipline is an asset.
    • Excellent communication and organizational skills.
    • Strong interpersonal and problem-solving abilities.
    • Ability to work cohesively within a team.
    • Focus on guest needs with calmness and courtesy.

At Raffles, we welcome diverse talent and support your personal and professional growth.
Explore limitless possibilities and write your own story with us.

Requirements

  • Requires 2-5 Years experience

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