Butler📣 Job Ad

Join the Luxury Hospitality Team at Raffles Hotels & Resorts!
We are seeking a highly skilled and professional Butler to deliver exceptional personalized service to our VIP guests in Jeddah, Saudi Arabia. As a Butler, you will play a crucial role in ensuring that every guest's stay is extraordinary.

Key Responsibilities:

• Greet and escort VIP guests upon arrival and departure, offering a warm welcome
• Provide personalized check-in and check-out experiences, managing guest luggage and requests
• Coordinate dining, spa, transportation, and other guest services tailored to individual preferences
• Maintain detailed guest profiles including preferences and special requests
• Collaborate with departments for seamless service delivery
• Prepare guest rooms with personalized amenities
• Respond promptly to guest inquiries with professionalism
• Uphold guest confidentiality and security standards
• Demonstrate knowledge and respect for local customs

Qualifications:

• Minimum 2 years of experience as a Butler or in a similar role in a luxury hotel or resort
• Strong command of English; basic Arabic preferred
• Excellent grooming and communication skills
• Organizational abilities and multitasking skills
• Knowledge of Butler service standards preferred
• Professional demeanor with a passion for hospitality
• Flexibility to work various shifts
• Understanding of Middle Eastern hospitality standards

Join Raffles Hotels & Resorts as a Butler!
At Raffles Makkah Palace, we are committed to providing an exceptional standard of hospitality combined with the warmth of Arab hospitality. As a Butler, you will play a crucial role in ensuring that our guests have an outstanding experience during their stay.

Key Responsibilities:

• Consistently offer professional, friendly, and engaging service.
• Oversee the daily work-flow of the Butler office and ensure service standards are maintained.
• Manage departmental inventory control including purchase orders and invoices.
• Handle all shipping and receiving for Owners, Guests, and Colleagues.
• Provide administrative support across the Butler department.
• Collaborate with all departments to communicate daily updates and changes.
• Address guest concerns swiftly, logging and notifying the appropriate departments.
• Work closely with Maintenance to resolve necessary repairs.
• Balance operational, administrative, and colleague needs.
• Adhere to all safety and sanitation policies.
• Perform other duties as assigned.

Qualifications:

• Proficient in English (verbal & written).
• Bachelor's degree preferred.
• Experience with Hotel Property Management System is an asset.
• Strong organizational, supervisory, and communication skills.
• Ability to make quick decisions in high-stress situations.
• Detail-oriented and able to work independently.

We value diversity and inclusion in Raffles Hotels & Resorts and aim to recruit and promote diverse talents. Join us and make a difference in the hospitality industry!

Join Raffles Makkah Palace as a Head Butler!
At Raffles Makkah Palace, we promise exceptional hospitality standards enhanced by Arab values. As a key member of our team, you will supervise the daily operations of the Butler Services to ensure maximum guest satisfaction.

• Responsibilities:
  • Oversee Butler related services to maintain customer service standards.
  • Manage shifts ensuring efficient Butler service to guests.
  • Assist in training and developing butlers for performance excellence.
  • Be hands-on with daily operations of the Butler Department.
  • Provide food and beverage service, and maintain suite inventories.
  • Exhibit exceptional customer service to guests and team.
  • Facilitate communication across departments for operational needs.
  • Handle guest enquiries and escalate complaints if necessary.
  • Maintain an accurate guest history database.
• Qualifications:
  • Previous leadership experience required.
  • Computer literacy in Microsoft Windows applications preferred.
  • University/College degree in related discipline is an asset.
  • Excellent communication and organizational skills.
  • Strong interpersonal and problem-solving abilities.
  • Ability to work cohesively within a team.
  • Focus on guest needs with calmness and courtesy.

At Raffles, we welcome diverse talent and support your personal and professional growth.
Explore limitless possibilities and write your own story with us.