Butler📣 Job Ad

Join Raffles Makkah Palace as a Head Butler!
At Raffles Makkah Palace, we promise exceptional hospitality standards enhanced by Arab values. As a key member of our team, you will supervise the daily operations of the Butler Services to ensure maximum guest satisfaction.

• Responsibilities:
  • Oversee Butler related services to maintain customer service standards.
  • Manage shifts ensuring efficient Butler service to guests.
  • Assist in training and developing butlers for performance excellence.
  • Be hands-on with daily operations of the Butler Department.
  • Provide food and beverage service, and maintain suite inventories.
  • Exhibit exceptional customer service to guests and team.
  • Facilitate communication across departments for operational needs.
  • Handle guest enquiries and escalate complaints if necessary.
  • Maintain an accurate guest history database.
• Qualifications:
  • Previous leadership experience required.
  • Computer literacy in Microsoft Windows applications preferred.
  • University/College degree in related discipline is an asset.
  • Excellent communication and organizational skills.
  • Strong interpersonal and problem-solving abilities.
  • Ability to work cohesively within a team.
  • Focus on guest needs with calmness and courtesy.

At Raffles, we welcome diverse talent and support your personal and professional growth.
Explore limitless possibilities and write your own story with us.

About the Role
Join Raffles The Red Sea as a Senior Butler, where you'll be instrumental in providing intuitive guest care and ensuring a luxurious experience for all residents. Your role is key to delivering the highest standards of service in one of the kingdom's most exquisite resorts.

Core Responsibilities

• Intuitive Guest Care: Enhance guest experiences by orchestrating seamless journeys from pre-arrival through to departure, including personalized greetings and comprehensive suite orientations.
• Bespoke Experience Curation: Create memorable moments through curated sensory experiences, such as organizing private heritage walks and coordinating special celebrations.
• Master Valet Services: Offer expert services that include garment care and specialized packing.
• Dining & Social Facilitation: Elevate in-suite dining experiences with meticulous presentation and service.
• Team Leadership: Supervise daily operations, allocate resources, and mentor junior staff to maintain service excellence.
• Guest Intelligence: Keep detailed guest profiles to personalize services and enhance guest satisfaction.

Qualifications

• Experience: 2–5 years in luxury hospitality, particularly in butler or guest relations roles.
• Education: Diploma or Degree in Tourism and Hotel Management.
• Cultural Savvy: Strong understanding of international luxury travel expectations.
• Communication: Exceptional English skills; other languages are a bonus.
• Technical Proficiency: Familiarity with property management systems such as Opera PMS.

The Raffles Brand Personality

• Emotional Luxury: Build genuine connections.
• Witty Problem-Solving: A stylish approach to service.
• Discretion & Privacy: Maintain confidentiality at all times.

Additional Information

• Experience in Ultra-Luxury hospitality.
• Pre-Opening coordination experience.
• Strong sense of ownership and accountability.
• Impeccable grooming standards.

Position Summary
The Internal Audit Manager is responsible for overseeing the operational, financial, and compliance audits within the organization. This role involves managing the end-to-end audit lifecycle, leading a team of auditors, and ensuring that all activities align with the International Professional Practices Framework (IPPF) and the Global Internal Audit Standards.

Key Responsibilities

• Audit Planning & Execution: Lead the development of risk-based audit programs that address key operational, financial, and compliance risks and oversee the execution of fieldwork to ensure high-quality evidence collection and analysis.
• Execution & Oversight: Manage the end-to-end audit process, from planning and scoping to fieldwork and reporting, ensuring all audits comply with the IIA Global Internal Audit Standards.
• Team Leadership: Supervise, mentor, and evaluate the performance of audit staff, ensuring professional development and adherence to department protocols.
• Reporting & Communication: Prepare clear, concise, and impactful audit reports for the Chief Internal Auditor. Present findings and recommendations to department heads and process owners.
• Risk Assessment: Assist the Chief Internal Auditor in maintaining the Audit Universe and conducting annual risk assessments to prioritize high-impact areas.
• Quality Assurance: Ensure all audit workpapers and processes meet the internal Quality Assurance and Improvement Program (QAIP) standards.
• Special Investigations: Lead ad-hoc investigations or forensic audits into financial misconduct, forged documentation, or internal control failures as required.
• Follow-up: Monitor the implementation of management action plans to ensure that identified risks are mitigated within agreed timelines.

Required Qualifications & Skills

• Education: Bachelor’s degree in accounting, Finance, or a related business field.
• Certification: Certified Internal Auditor (CIA) is a plus. Additional certifications (CISA, CRMA, or CPA) are highly preferred.
• Experience: A minimum of 7 years of progressive experience in internal or external auditing, preferably with a background in 'Big 4' firms or large diversified conglomerates.
• Technical Knowledge: Deep understanding of the 2024 Global Internal Audit Standards and local regulatory requirements (*, SOCPA or specific industry mandates).
• Soft Skills: Strong analytical thinking, advanced negotiation skills, and the ability to maintain objectivity and confidentiality.