Join Rgheeb as an Operations Manager in our Specialty Coffee division! We are seeking a highly motivated and experienced individual to oversee daily operations, quality control, and continuous improvement initiatives to ensure the highest standards of service and product quality. You will lead a team dedicated to delivering exceptional coffee experiences to our customers.
Responsibilities: - Operations Management: Manage daily functions of all coffee outlets, ensuring excellent standards in coffee quality, customer service, and cleanliness.
- Specialty Coffee Quality Control: Maintain consistency in coffee preparation and ensure equipment is calibrated and standards are met.
- Team Leadership & Development: Guide and mentor store managers and baristas, conducting training sessions focused on specialty coffee and customer service.
- Financial & Cost Control: Oversee P&L performance, manage labor costs, and analyze sales data to develop strategies that boost revenue.
- Customer Experience: Ensure a superior customer experience reflecting specialty coffee culture and address feedback professionally.
- Supply Chain & Inventory: Supervise ordering, inventory control, and supplier relationships for essential operational supplies.
- Compliance & Standards: Ensure operations comply with local laws, food safety, and hygiene standards; conduct routine audits.
- Business Development: Support plans for business expansion and identify opportunities for improving efficiency and profitability.
Requirements: - Bachelor's degree in Business Administration, Hospitality, Food Science, or a related field.
- A minimum of 4-8 years' experience in food and beverage operations, specifically in specialty coffee.
- Strong leadership and team management skills with in-depth knowledge of coffee production processes.
- Excellent organizational and problem-solving abilities and strong communication skills.
- Experience managing multi-unit operations.
