Captain-Bellstand📣 Job Ad

About the Role

Marriott International is seeking a dedicated and guest-focused Bellstand Captain to join their team in Mecca, Saudi Arabia. This full-time, non-management position is an opportunity for individuals with a passion for hospitality and a desire to provide exceptional service. As a Bellstand Captain, you will be the first point of contact for many guests, playing a vital role in shaping their overall experience at our prestigious property.

Role Responsibilities

• Welcome guests and inform them about hotel services, facilities, operating hours, as well as local activities and areas of interest.
• Open doors and assist guests and visitors upon entering and exiting the hotel.
• Provide assistance with luggage storage and retrieval.
• Transport guest luggage to and from rooms and/or designated bellstand area.
• Assist guests and visitors upon entering and exiting vehicles, as well as when loading and unloading luggage.
• Provide directions to guests for various destinations.
• Arrange transportation (*, taxis, shuttles) for guests or visitors and record pre-arranged transportation requests as needed.
• Direct bell staff or service staff as needed.
• Inform guests and visitors about parking procedures.
• Follow up with guests to ensure their requests or problems have been resolved to their satisfaction.
• Act as a role model or mentor in the department and assist management in hiring, training, organizing, appraising, advising, disciplining, motivating, and directing staff.
• Develop and maintain positive working relationships with others.
• Comply with all company safety and security policies and procedures; report any maintenance issues, safety hazards, accidents, or injuries; complete safety training and certifications.
• Ensure uniform and personal appearance and hygiene are clean and professional.
• Maintain the confidentiality of company-owned information; protect the company's assets.
• Support all colleagues and treat them with dignity and respect.
• Support the team to achieve common goals.
• Meet quality assurance expectations and standards.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds (** kg) without assistance.
• Assist with moving, lifting, carrying, and placing objects weighing more than 75 pounds (** kg).
• Stand, sit, or walk for extended periods or throughout the entire work shift.
• Move at a speed and distance required to respond to work situations (*, run, walk, jog).
• Read and visually review information in a variety of formats (*, small print).
• Grasp, turn, and manipulate objects of varying size and shape, requiring fine motor skills and good hand-eye coordination.
• Reach overhead and below the knees, including bending, twisting at the waist, crouching, and kneeling.
• Move over sloped, uneven, or slippery surfaces and stairs.
• Ascend and descend stairs and/or service ramps.
• Welcome and acknowledge each guest in accordance with company standards.
• Speak to others using clear and professional language; answer telephones using appropriate etiquette.
• Listen and respond appropriately to the issues of other employees.
• Speak to others using clear and professional language.
• Remain vigilant of potential unauthorized persons on property.
• Perform other reasonable job duties as requested by supervisors.

Qualifications and Requirements

• High school diploma or equivalent from a General Education Program (GED).
• At least one year of relevant work experience.
• Less than one year of supervisory experience.

Required Skills

• Guest Reception
• Luggage Assistance
• Customer Service
• Problem Solving
• Teamwork
• Communication
• Professionalism
• Safety Procedures

Additional Information

This position is located in Umm Alqura, Mecca, Saudi Arabia, 21955. The job is full-time, and it is a non-management position. The role requires 0-1 year of experience. Marriott International is an equal opportunity employer, committed to creating an inclusive and diverse environment where all backgrounds, talents, and experiences are valued.