Captain-Bellstand📣 Job Ad
| Contract Type | Full-time | |
| Workplace type | On-site | |
| Location | Makkah |
About the Role
Marriott International is seeking a dedicated and guest-focused Bellstand Captain to join their team in Mecca, Saudi Arabia. This full-time, non-management position is an opportunity for individuals with a passion for hospitality and a desire to provide exceptional service. As a Bellstand Captain, you will be the first point of contact for many guests, playing a vital role in shaping their overall experience at our prestigious property.
Role Responsibilities
- Welcome guests and inform them about hotel services, facilities, operating hours, as well as local activities and areas of interest.
- Open doors and assist guests and visitors upon entering and exiting the hotel.
- Provide assistance with luggage storage and retrieval.
- Transport guest luggage to and from rooms and/or designated bellstand area.
- Assist guests and visitors upon entering and exiting vehicles, as well as when loading and unloading luggage.
- Provide directions to guests for various destinations.
- Arrange transportation (*, taxis, shuttles) for guests or visitors and record pre-arranged transportation requests as needed.
- Direct bell staff or service staff as needed.
- Inform guests and visitors about parking procedures.
- Follow up with guests to ensure their requests or problems have been resolved to their satisfaction.
- Act as a role model or mentor in the department and assist management in hiring, training, organizing, appraising, advising, disciplining, motivating, and directing staff.
- Develop and maintain positive working relationships with others.
- Comply with all company safety and security policies and procedures; report any maintenance issues, safety hazards, accidents, or injuries; complete safety training and certifications.
- Ensure uniform and personal appearance and hygiene are clean and professional.
- Maintain the confidentiality of company-owned information; protect the company's assets.
- Support all colleagues and treat them with dignity and respect.
- Support the team to achieve common goals.
- Meet quality assurance expectations and standards.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds (** kg) without assistance.
- Assist with moving, lifting, carrying, and placing objects weighing more than 75 pounds (** kg).
- Stand, sit, or walk for extended periods or throughout the entire work shift.
- Move at a speed and distance required to respond to work situations (*, run, walk, jog).
- Read and visually review information in a variety of formats (*, small print).
- Grasp, turn, and manipulate objects of varying size and shape, requiring fine motor skills and good hand-eye coordination.
- Reach overhead and below the knees, including bending, twisting at the waist, crouching, and kneeling.
- Move over sloped, uneven, or slippery surfaces and stairs.
- Ascend and descend stairs and/or service ramps.
- Welcome and acknowledge each guest in accordance with company standards.
- Speak to others using clear and professional language; answer telephones using appropriate etiquette.
- Listen and respond appropriately to the issues of other employees.
- Speak to others using clear and professional language.
- Remain vigilant of potential unauthorized persons on property.
- Perform other reasonable job duties as requested by supervisors.
Qualifications and Requirements
- High school diploma or equivalent from a General Education Program (GED).
- At least one year of relevant work experience.
- Less than one year of supervisory experience.
Required Skills
- Guest Reception
- Luggage Assistance
- Customer Service
- Problem Solving
- Teamwork
- Communication
- Professionalism
- Safety Procedures
Additional Information
This position is located in Umm Alqura, Mecca, Saudi Arabia, 21955. The job is full-time, and it is a non-management position. The role requires 0-1 year of experience. Marriott International is an equal opportunity employer, committed to creating an inclusive and diverse environment where all backgrounds, talents, and experiences are valued.
Requirements
- No experience required
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