Customer Care Representative-Associate (For Saudi Nationals Only)📣 Job Ad

About the Role

Abdul Latif Jameel (ALJ) is a diversified conglomerate with a significant presence across the Middle East, North Africa, and Turkey (MENAT) region. With over 75 years of commercial success, ALJ offers professional opportunities. The company fosters a culture of innovation, respect, pioneering spirit, and empowerment.

This position of Learning and Experience Senior General Manager (SGM) is responsible for designing, leading, and enhancing end-to-end learner experiences and digital learning ecosystems within HITCL. The role ensures high learner satisfaction, effective digital delivery, data-driven improvements, and operational excellence in learning coordination, aligning with HITCL's academic standards and strategic objectives.

Key Responsibilities

• Own the design, consistency, and continuous improvement of end-to-end learner experiences across all HITCL programs to ensure high satisfaction, engagement, and learning effectiveness.
• Oversee the design, implementation, and continuous improvement of engaging digital learning journeys, ensuring the reliability, scalability, and effective administration of LMS/LXP platforms and digital learning ecosystems.
• Establish and enforce instructional design and content standards, ensuring high-quality, innovative, and business-aligned digital learning content.
• Design, maintain, and govern HITCL learning KPIs, dashboards, and analytics frameworks to enable evidence-based decision-making and drive continuous improvement in learning effectiveness and utilization.
• Ensure efficient and well-coordinated execution of training programs through effective scheduling, logistics, and learner communication.
• Build, lead, and develop high-performing teams across content creation, digital solutions, analytics, and learning coordination functions.
• Design, monitor, and continuously improve end-to-end learner journeys across all HITCL programs.
• Establish learner experience standards to ensure consistency, engagement, and satisfaction across delivery modes.
• Ensure accuracy, timeliness, and consistency of learning data and reporting across systems.
• Oversee instructional design standards and methodologies for digital and blended learning programs.
• Leverage analytics insights to drive evidence-based decisions and continuous improvement in learning effectiveness and utilization.
• Ensure all digital learning content aligns with adult-learning principles, academic governance, and HITCL learning philosophy.
• Lead the Contents Creation Center in producing high-quality digital learning assets using AI, multimedia, and emerging technologies.
• Provide strategic oversight of LMS/LXP platforms and digital learning ecosystems to ensure reliability, scalability, and adoption.
• Oversee content libraries, version control, reusability standards, and support for production needs.
• Govern the administration, configuration, and continuous enhancement of digital learning platforms in line with delivery needs.
• Oversee training coordination activities, including scheduling, calendars, logistics, and learner communications.
• Ensure smooth, timely, and error-free execution of training programs in collaboration with schools and campus services.
• Evaluate digital learning tools and technologies, recommending enhancements that improve learning experience, efficiency, and scalability.

Qualifications and Requirements

• Bachelor's degree in Education, Technology, Business, or a related discipline.
• Master's degree in the same disciplines is preferred.
• 12–15 years of experience in learning experience design, digital learning, or corporate education.
• Minimum 5 years in a senior leadership role managing enterprise learning platforms or learning enablement functions.
• Instructional Design certification (*, ATD or equivalent) is preferred.

Required Skills

• Learning Experience & Journey Design
• Instructional Design
• Digital Learning Platforms (LMS/LXP) Management
• Learning Analytics
• Team Leadership & Coaching

Work Environment and Location

This is a full-time position based in Jeddah, Makkah, Saudi Arabia.

About the Role

Ninja is seeking dedicated individuals to join our team as Loss Prevention Executives in Jeddah and Makkah, Saudi Arabia. In this full-time role, you will be responsible for safeguarding our stores and distribution centers by monitoring operations to prevent loss, ensure safety, and report incidents. This position offers hands-on operational experience in security and loss prevention.

Key Responsibilities

• Conduct daily monitoring of store and distribution center premises through regular patrols and the utilization of security tools, including CCTV, to identify suspicious activities and potential safety hazards.
• Deter theft and policy violations by maintaining a visible and professional security presence within company facilities.
• Ensure the proper functioning of all security equipment, such as cameras and alarm systems, and promptly report any malfunctions or issues.
• Respond swiftly and effectively to all security and safety incidents, including instances of theft, accidents, or other emergencies.
• Prepare clear, concise, and accurate daily activity logs and detailed incident reports.
• Preserve evidence related to security incidents and provide support to the SLP Manager during preliminary investigations as required.
• Perform routine checks to verify staff compliance with all company security and safety policies and procedures.
• Utilize basic data keeping and analysis skills to maintain comprehensive records of security checks, audits, and reported incidents.
• Assist in periodic inventory counts and operational audits to help identify and mitigate sources of shrinkage.

Qualifications and Requirements

• A Bachelor's Degree in any related field is required.
• 1-2 years of experience in on-ground operations, such as retail, warehousing, logistics, or a similar operational environment.
• Demonstrated integrity, characterized by a strong sense of honesty and adherence to professional ethics.
• Basic data keeping and analytical skills necessary for monitoring security tools, maintaining logs, and identifying simple patterns.
• Keen attention to detail and strong observational abilities to effectively identify potential risks and incidents.
• Good verbal and written communication skills in both Arabic and English.
• Physical fitness is essential, with the ability to stand or walk for extended periods as required by the role.

Required Skills

• Proficiency in using security tools and CCTV systems for monitoring and surveillance.
• Competence in data keeping and basic data analysis for record management and pattern identification.
• Effective communication skills, both verbal and written.
• Strong observational skills with a keen eye for detail.

Work Environment

This is a full-time position based in Jeddah and Makkah, Saudi Arabia. The role requires individuals with foundational experience in operational environments.

About the Role

Match Perfumes is seeking a Digital Marketing Manager to lead its online and offline marketing efforts. This role is crucial for enhancing the brand's presence across all channels, fostering engagement, and optimizing marketing performance. The ideal candidate will demonstrate a strategic approach and a proven history of successful digital marketing campaign execution.

This is a full-time position focused on shaping the marketing strategy for a growing brand within the beauty and luxury sector. The role involves ensuring a consistent and impactful brand message through collaboration with various internal teams to achieve business objectives.

Key Responsibilities

• Develop and implement comprehensive digital marketing strategies, including social media, Google Ads, Search Engine Optimization (SEO), and email marketing campaigns.
• Manage and optimize content across all digital platforms, ensuring brand consistency and engagement.
• Oversee website performance and e-commerce operations, driving traffic and conversion rates.
• Plan and execute in-store promotions, events, and retail activations to enhance brand visibility and customer interaction.
• Analyze the performance of all marketing campaigns, meticulously tracking key metrics to optimize Return on Investment (ROI).
• Collaborate effectively with creative, sales, and product development teams to ensure unified branding and integrated marketing efforts.

Qualifications and Experience

• A minimum of 5 to 8 years of progressive experience in digital marketing.
• Preference will be given to candidates with experience in the beauty or luxury industry.
• Demonstrated expertise in campaign management, performance analytics, and brand communication strategies.
• Fluency in both Arabic and English is essential for effective communication with diverse stakeholders and target audiences.

Required Skills

• Digital Marketing
• Campaign Management
• Analytics
• Brand Communication
• Social Media Marketing
• Google Ads
• Search Engine Optimization (SEO)
• Email Marketing
• Content Management
• Website Management
• E-commerce

Work Location and Type

This is a full-time position based in Jeddah, Makkah, Saudi Arabia. The role requires a professional with 5-10 years of relevant experience in the digital marketing field.