Customer Services Specialist📣 Job Ad

Join Our Team as a Customer Service Representative!
At Emdad By Elm, we are dedicated to delivering exceptional customer service. We are looking for enthusiastic individuals to join our team as Customer Service Representatives. This role will involve handling customer inquiries over the phone and providing professional support until case resolution.

Key Responsibilities:

• Respond to customer inquiries and provide accurate, clear information.
• Handle complaints, document them, and escalate complex cases when necessary.
• Follow up on requests to ensure resolution and customer satisfaction.
• Update customer data and accurately record notes in the system.
• Adhere to quality standards and response time requirements (SLA).

Requirements:

• No prior experience required; suitable for entry-level candidates.
• Good computer skills (email, data entry, MS Office).
• Excellent speaking and writing skills in Urdu, French, Malay, and Turkish.

Work Location: Makkah and Jeddah

Join Ali Bin Ali Hospital as a Marketing Manager!
Ali Bin Ali Hospital is a state-of-the-art medical facility located in the Riyadh Region, distinguished by over 10 years of expertise in delivering high-quality healthcare services. We pride ourselves on offering a comprehensive range of medical and surgical care across 45 consulting clinics, equipped with modern resources including operating rooms, a Cath Lab, and specialized units.

Role Overview:
The Marketing Manager will play a crucial role in designing and implementing effective marketing strategies to elevate the hospital's services. This full-time, on-site position involves:

• Managing marketing campaigns across various platforms
• Overseeing content creation and collaboration with different departments to align branding efforts
• Analyzing market trends and performance metrics to identify growth opportunities

Qualifications:
The ideal candidate should possess:

• Proficiency in marketing strategy development and campaign management
• Strong skills in digital and content marketing, along with social media management
• Experience in team leadership and effective stakeholder communication
• Exceptional analytical abilities for data-driven marketing optimization
• Bachelor’s degree in Marketing, Business Administration, or a related field
• Familiarity with the healthcare industry and medical marketing is highly desirable
• Excellent communication skills in both English and Arabic

Join us in making a difference in healthcare! Apply now to be part of our dynamic team.

Join Our Dynamic Team as a Hostess!
At The First Group Hospitality, positioned on the beautiful edge of the Red Sea, we are excited to invite applications for the role of Hostess. This position is key in ensuring our guests have a warm and welcoming experience in our distinguished hospitality environment.

About Us:
The First Group Hospitality is a Dubai-headquartered full-service hospitality management company renowned for its excellence in hotel operations, asset management, and F&B strategy. Our luxurious community, Silver Sands Beach, is designed for those seeking a tranquil yet vibrant lifestyle.

Key Responsibilities:

• Greet guests warmly upon arrival and escort them to their tables.
• Manage reservations, waitlists, and table assignments efficiently.
• Maintain an organized seating plan to enhance table turnover and guest satisfaction.
• Answer phone calls, respond to inquiries, and handle bookings accurately.
• Communicate effectively with service staff for smooth operations.
• Monitor dining area activity and adjust seating arrangements as needed.
• Ensure the entrance and reception area are clean, tidy, and presentable at all times.
• Provide guests with menus and information about the outlet.
• Handle guest concerns or complaints professionally and escalate when necessary.
• Maintain a friendly and professional demeanor at all times.

Qualifications:

• Previous experience in a similar role or customer-facing position preferred.
• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Ability to remain calm in a busy environment.
• Customer-focused with a positive attitude.
• Professional appearance and grooming standards.
• Basic knowledge of computer or reservation systems is an advantage.
• Flexibility to work shifts, including weekends and holidays.

Join us at The First Group Hospitality and play a crucial role in delivering unforgettable experiences for our guests!