Customer Services Specialist📣 Job Ad

Join Napco National as a Customer Service Senior Officer!
We are seeking a highly motivated individual to enhance our team in the Makkah region. As a Customer Service Senior Officer, you will be at the forefront of our operations, ensuring smooth coordination and communication between various departments.

Responsibilities:

• Coordinate daily with other senior officers to optimize shipments of goods.
• Receive, review, and approve all credit notes, specifying reasons for returns.
• Manage customer invoices and maintain accurate archiving.
• Support team development with tailored career plans and training sessions; evaluate performance through motivational incentive schemes.
• Coordinate with logistics to order necessary vehicles for delivery and prepare all related dispatch documents (gate pass, waybill, invoices, customer purchase orders).
• Manage backorders and inform the Customer Service Department Manager or Unit Head regarding any shortages.

About Us:
Since 1956, Napco National has been a leader in the manufacturing sector within Saudi Arabia. We specialize in a wide range of products, including plastic and paper packaging solutions. Join us to contribute to a sustainable future and to be part of a company that is committed to excellence.

Join Napco National as a Customer Service Senior Officer!

As a vital member of our team, you will coordinate daily operations with other senior officers to enhance the efficiency of our goods' daily shipments. Your responsibilities will include:

• Receiving, reviewing, and approving all credit notes while specifying reasons for returns.
• Processing invoices signed by customers and managing their archival.
• Fostering the learning and growth of team members through tailored career development plans and comprehensive training sessions.
• Coordinating with the CLD to secure necessary vehicles for delivery, while preparing related documentation prior to dispatching orders.
• Managing backorders and notifying the CSD Manager regarding any related shortages.

About Napco National:
Since our founding in 1956, we have been committed to transforming visions into reality, contributing to the growth of the national industry sector, and building a sustainable future for generations to come. Our company specializes in the manufacturing and marketing of plastic and paper packaging solutions, providing a variety of products and services to our customers across Saudi Arabia and beyond.