Customer Services Specialist📣 Job Ad

Join Emdad By Elm as a Customer Service Specialist – Municipal Requirements!

As a key player in overseeing the intricate landscape of health and commercial establishment licensing, you will utilize your exceptional communication skills and deep understanding of municipal regulations to guide clients in their establishment or renewal processes. Your role is crucial for ensuring compliance with governmental requirements and fostering a trustworthy environment for our clients.

Key Responsibilities:

• Guide clients through municipal requirements, ensuring they receive accurate and timely information.
• Clarify procedures for submitting applications via electronic platforms like Balady.
• Monitor the progress of applications and provide consistent updates to clients.
• Handle inquiries about rejections or delays, working with authorities to find solutions.
• Maintain strong client relationships to enhance satisfaction and trust.
• Keep up-to-date with municipal regulations to ensure the advice provided is current.
• Document client interactions and prepare reports on service performance.

Requirements:

• Bachelor’s degree in Business Administration, Public Administration, Communications, or related field.
• Minimum 5 years of experience in customer service with emphasis on municipal regulations.
• Proven experience with government agencies and compliance in health and commercial establishments.
• Strong problem-resolution skills and ability to manage multiple inquiries.
• Familiarity with CRM systems and electronic platforms.

Join us at Emdad By Elm as we strive to enhance growth and productivity in the business solutions sector!

Join our team as a Customer Service Specialist!
We are looking for an outstanding individual to join our leading fuel company, Tilal Al-Adib. Your main responsibility will be to establish and define performance indicators and quality standards in customer service to ensure customer satisfaction and enhance the level of service provided to them.

Main tasks include:

• Conducting studies and analyses to identify performance indicators and quality standards in coordination with the quality management.
• Updating customer service procedures and guides and communicating with customers effectively and efficiently.
• Developing programs and initiatives to ensure meeting customer needs.
• Analyzing customer satisfaction evaluation data, identifying gaps, and developing appropriate plans to address them.
• Preparing documents and reports and providing appropriate recommendations.

Job Requirements:

• Bachelor's degree in advertising and marketing communication, public relations, or executive secretarial.
• Practical experience of no less than one year.
• Certifications such as (MOS), (CCNA) will be an additional advantage.
• Advanced skills in customer service, a focus on quality, and customer experience management.
• The ability to speak English at an intermediate level and a desire for learning and development.

Additional Information:
The work will be six days a week, with a salary ranging from 4000 to 4500 Saudi Riyals.
We look forward to your application for this exciting opportunity!