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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationMakkah

About the Role

Raffles Hotels & Resorts is seeking a Saudi National to join our team as a Housekeeping Supervisor at Raffles Makkah Palace. This full-time position is based in Makkah. Raffles Makkah Palace offers high standards of service, combining the Raffles brand with Arab hospitality. The hotel features 219 Suites & duplex Villas with views of the Masjid Al Haram, four dining outlets, a spa and fitness center, and meeting rooms.

As a Housekeeping Supervisor, you will be responsible for leading and overseeing the daily operations of the Housekeeping department to ensure consistent delivery of exceptional guest experiences. This role requires a proactive individual with strong organizational abilities and excellent communication skills to maintain the hotel's high standards.

Key Responsibilities

  • Consistently provide professional, friendly, and engaging service to guests.
  • Lead and supervise daily Housekeeping department operations to ensure all service standards are followed.
  • Handle guest concerns effectively, resolving issues promptly and logging them for relevant departments.
  • Participate in daily briefings, warm-up sessions, and departmental meetings to ensure operational efficiency.
  • Clearly communicate daily priorities to Room Attendants for their assigned sections.
  • Adhere strictly to all departmental policies and procedures.
  • Report any necessary maintenance items promptly to the appropriate personnel.
  • Follow all safety and sanitation policies to maintain a safe and hygienic environment.
  • Perform other duties as assigned by management.

Qualifications and Requirements

  • Proficiency in English, both verbal and written, is essential.
  • A high school diploma or equivalent qualification is preferred.
  • A minimum of 1 year of experience in a supervisory capacity within a hotel Housekeeping environment is required.
  • Proven training skills to guide and develop team members.
  • Experience with a Hotel Property Management System is desirable; familiarity with Micros-Fidelio is a plus.
  • Must be proactive with a meticulous eye for detail.
  • Strong organizational, supervisory, and communication skills are necessary.
  • Ability to convey information and ideas clearly and effectively.
  • Capacity to evaluate and select among alternative courses of action quickly and accurately.
  • Ability to work effectively in stressful, high-pressure situations.
  • Effectiveness in listening to, understanding, and clarifying concerns and issues raised by coworkers and guests.
  • Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, and courtesy, while working cooperatively and well with limited supervision.
  • Physical requirements include constant standing and walking throughout the shift, occasional lifting and carrying up to 30 lbs, occasional kneeling, pushing, pulling, lifting, and occasional ascending or descending ladders, stairs, and ramps.

Required Skills

  • English Language Proficiency (Verbal & Written)
  • Guest Service Excellence
  • Supervision and Team Leadership
  • Training and Development
  • Hotel Property Management Systems (PMS)
  • Attention to Detail
  • Organizational Skills
  • Communication Skills

Work Environment and Location

This is a full-time position located in Makkah, Makkah Region. Raffles Hotels & Resorts is committed to diversity and inclusion, aiming to attract, recruit, and promote diverse talent. We support your growth and learning, ensuring that work brings purpose to your life.


Requirements

  • No experience required

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