Operations Manager📣 Job Ad

About the Role

Emdad By Elm is seeking a dynamic and experienced Operations Manager to lead and optimize the daily operations of a major transportation project in Mecca, Saudi Arabia. This pivotal role ensures operational readiness, strict adherence to contractual standards, and the delivery of an exceptional passenger and visitor experience through effective stakeholder coordination. The Operations Manager will be instrumental in the successful launch and ongoing management of the project, requiring a proactive approach to problem-solving and a commitment to continuous improvement in a high-pressure, dynamic environment.

Key Tasks and Responsibilities

• Oversee daily operations, including strategic fleet deployment, efficient route optimization, and effective station management.
• Provide strong leadership and supervision to drivers, field operations staff, and customer service teams to maintain high performance standards.
• Ensure full compliance with all Quality, Health, Safety, and Environment (HSE) standards and applicable regulations.
• Act as a key point of contact with clients, government authorities, and external partners to foster strong working relationships.
• Monitor and track operational schedules, journey times, and overall service reliability against defined Key Performance Indicators (KPIs).
• Manage operational contracts with suppliers and vendors, ensuring performance meets contractual obligations.
• Oversee ticketing systems and monitor daily operational revenue streams.
• Prepare and submit comprehensive daily, weekly, and monthly operational reports to relevant stakeholders.
• Proactively identify and mitigate operational risks, and efficiently resolve field challenges.
• Lead the successful trial phase and subsequent official launch of the transportation project.
• Propose and implement initiatives aimed at enhancing operational efficiency and cost-effectiveness.

Qualifications and Requirements

• A Bachelor's degree is mandatory in Engineering, Business Administration, Transportation Management, or a closely related field.
• A minimum of 5 years of experience in managing transportation projects, large-scale infrastructure, or major field service projects.
• A proven track record in public transportation or government projects is highly preferred.

Required Skills

• Strong operational planning and execution capabilities.
• Exceptional leadership and field team management skills.
• Solid understanding of government regulations and contract management principles.
• Proficiency in data analysis, reporting, and KPI tracking.
• Excellent communication and stakeholder management skills.
• Ability to thrive and perform effectively in a high-pressure, dynamic environment.
• Fluency in Arabic; professional English proficiency is a strong asset.

Additional Role Details

This position is based in Mecca, Saudi Arabia, and requires full-time commitment. The role demands extensive field presence and daily oversight to ensure smooth operations. The required experience ranges between 5-10 years.