Operations Manager📣 Job Ad

Join Masar as an Operations Manager!
Masar, a leading addiction rehabilitation facility in Jeddah, Saudi Arabia, is dedicated to providing compassionate and transformative care. We focus on holistic recovery, addressing the physical, emotional, and social aspects of well-being.

Role Overview:
This is a full-time, on-site position where you will oversee daily operations to ensure efficiency and compliance with our organizational standards.

Key Responsibilities:

• Manage departments including Maintenance, Hospitality & Housekeeping, Procurement, and Technical Services.
• Ensure operational efficiency and compliance with standards.
• Lead and monitor operational workflows and maintenance requests.
• Develop preventive maintenance plans to ensure readiness of technical systems.
• Oversee hospitality services for inpatients, ensuring a clean and comfortable environment.
• Monitor procurement operations and manage vendor relationships.
• Collaborate with nursing and administrative departments for operational support.
• Conduct regular inspections to ensure service quality.
• Document operational incidents and implement corrective actions.
• Enhance operational standards for cleanliness and service delivery.

Qualifications:

• Bachelor’s or Master’s degree in Business Administration, Hospital Administration, Industrial Engineering, or related field.
• Minimum 5 years of experience as an Operations Manager in healthcare.
• Strong leadership skills and capability to manage multidisciplinary teams.
• Experience in facility operations, procurement, and vendor management.
• Excellent planning, organizational, and communication skills.

Join FPICO Contracting as an Operations Manager!
This is an exciting opportunity to leverage your expertise in the general contracting sector to lead operational activities and ensure the success of our projects across the Kingdom of Saudi Arabia.

Key Responsibilities:

• Oversee the full execution of projects, ensuring compliance with technical specifications and approved schedules.
• Monitor the performance of operational departments, including Execution, Technical Office, Procurement, Estimation, and Public Relations.
• Manage and assign tasks to project teams to achieve efficiency in operational objectives.
• Prepare and review periodic reports for submission to senior management regarding execution and operations.
• Coordinate with various departments to ensure effective integration between technical and administrative teams.
• Control project costs and ensure adherence to approved budgets.
• Supervise planning, organization, quality, and occupational safety across all project sites.
• Develop operational policies and procedures to enhance overall performance.
• Represent the company in front of clients, government entities, consultants, and suppliers.

Qualifications & Experience:

• Minimum 15 years of experience in the general contracting field, including proven managerial or supervisory experience.
• Certified PMP or equivalent in project management.
• Bachelor’s degree in Civil or Architectural Engineering (preferred).
• Proven experience in managing large-scale projects, infrastructure, and buildings within the Kingdom.
• Proficiency in engineering and management software (Primavera – AutoCAD – MS Project – Excel – ERP Systems).
• Strong knowledge of contracts, tenders, cost estimation, and procurement management.
• Must be currently residing in Saudi Arabia with the ability to transfer sponsorship.
• Excellent command of Arabic and English (spoken and written).

Job Purpose
In this senior-level Operations Manager role, the Healthcare Operations Manager will oversee and ensure that all contractual obligations and KPIs are meticulously met. This includes managing daily operations, monthly invoicing, reviewing quotations, and ensuring that staff rosters align with contractual requirements.

Major Accountabilities

• General
  • Oversee the day-to-day operations of KAUST Health, including monthly resource allocation and planning.
  • Approve and oversee strategies to improve efficiency and productivity in collaboration with the service provider.
• Contract and KPIs
  • Monitor and review key performance indicators (KPIs) related to the medical services contract.
  • Where necessary, monitor improvement plans to rectify any KPI non-compliance.
  • Develop and implement KAUST operational policies and procedures to ensure consistency and compliance.
  • Oversee the work of the service provider, ensuring adherence to contractual obligations, quality standards, and regulatory requirements.
• Operations
  • Lead in the planning and implementation of facilities improvements/rectifications.
  • Identify opportunities for process improvement and ensure the service provider implements innovative solutions.
• Patient Experience & Referral
  • Oversee the management of the KAUST Patient Experience function and ensure a positive patient journey.
  • Act as the escalation point for patient complaints and feedback.
• Medical Insurance & Financial Oversight
  • Oversight and review of insurance rejection rates with action plans to improve claim acceptance.
  • Monitoring expenditure, revenue, and cost efficiency to support sustainable financial growth.
• Leadership and Team Management
  • Lead, mentor, and develop a high-performing team of professionals.
  • Foster a positive and supportive work environment that encourages teamwork and innovation.
• Continuous Improvements
  • Identify and implement best practices to enhance operational efficiency and service quality.

Person Requirements

• Demonstrates a strong understanding of KAUST Health services.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.

Qualifications

• Bachelor’s degree, preferably in medical specialties.
• Master's degree in Hospital Management & Healthcare Administration or MBA.

Experience

• Minimum 10 years of experience in healthcare operations, with at least 5 years in a managerial/lead role.
• Must have a strong background in the healthcare sector.