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About the Role

The Al-Widad Charity Association is seeking an experienced Systems Analyst to join their team in Jeddah, Makkah Province, Saudi Arabia. This is a full-time position, and the incumbent will play a pivotal role in enhancing operational efficiency and ensuring the effective management of our information systems.

Role Responsibilities

This role requires collaborating with stakeholders to understand their needs and translate them into clear, actionable technical requirements. The Systems Analyst will contribute to the strategic alignment of the organization's technological infrastructure, focusing on improving user experience and satisfaction with IT services.

• Conduct requirements analysis and engage with stakeholders to understand and address their needs.
• Analyze operational needs and translate them into clear, actionable technical requirements.
• Contribute to improving user experience and satisfaction with IT services.
• Optimize and align IT services with the organization's strategic objectives.
• Ensure governance and compliance within IT operations.
• Support User Acceptance Testing (UAT) and ensure its alignment with the project team.
• Implement system integration activities.
• Develop and update the service catalog.

Required Qualifications and Experience

The successful candidate must possess a strong understanding of systems analysis principles and a proven track record in IT service management. The role requires 2-5 years of experience in systems analysis.

• Bachelor's degree in Information Systems, Computer Science, or equivalent.
• Hands-on experience in managing IT service operations.

Key Skills

To succeed in this role, the candidate must possess a range of technical and analytical skills.

• Systems Analysis
• IT Service Management
• Requirements Analysis
• Computer Science
• Computer Skills
• Information Technology
• Problem Solving
• Continuous Improvement
• Strategic Alignment
• Governance
• Compliance
• User Acceptance Testing (UAT)
• System Integration
• Service Catalog Management

Work Environment and Location

This opportunity is available for full-time employment in Jeddah, Makkah Province, Saudi Arabia. The Al-Widad Charity Association is committed to providing a supportive environment for its teams.