Account Manager, Sales📣 Job Ad

About the Role

Saudi Xerox is seeking a results-oriented Account Manager, Sales to join its team in Riyadh, Saudi Arabia. This full-time position is responsible for managing and expanding key client accounts. The role focuses on cultivating strong client relationships, identifying strategic growth opportunities through upselling and cross-selling Saudi Xerox's hardware, software, and solutions, and ensuring exceptional customer satisfaction and retention.

As an Account Manager, you will serve as the primary liaison between clients and internal departments, coordinating efforts to deliver seamless service and drive new business growth. This is an opportunity for a sales professional with a proven track record to contribute within the Saudi Arabian market.

Key Responsibilities

• Develop and implement strategic account plans for major clients to foster revenue growth and ensure long-term customer retention.
• Proactively identify and pursue opportunities for upselling and cross-selling across Saudi Xerox's hardware, software, and solution offerings, including archiving and content management solutions.
• Monitor the performance of key accounts and develop strategies to expand business relationships and strengthen client partnerships.
• Oversee the day-to-day management of key accounts, ensuring smooth service delivery and optimal product performance.
• Coordinate effectively with internal teams, including Finance, Service, and GDO, to ensure timely responses, accurate billing, and efficient issue resolution.
• Ensure that service standards and operational processes are consistently met to support client operations.
• Build and maintain robust relationships with key stakeholders within major accounts to understand their business needs and expectations.
• Serve as the primary point of contact between clients and internal Saudi Xerox teams, ensuring clear communication and alignment.
• Facilitate collaboration across various internal departments to deliver integrated solutions and enhance the overall customer experience.
• Drive revenue growth within existing accounts by actively identifying and pursuing new business opportunities.
• Promote additional products, services, and solutions that align with customer needs and contribute to their business objectives.
• Ensure a high level of customer satisfaction by effectively addressing concerns related to billing, response times, and machine performance.
• Proactively manage customer feedback and service issues to maintain a positive client experience.
• Support high client retention rates through consistent delivery of quality service and effective relationship management.

Qualifications and Requirements

• A Bachelor's degree in Business Administration, Business Management, Marketing, or a related field is preferred.
• Proven sales experience of 3-4 years is required.
• Experience in managing and growing key accounts.
• Demonstrated ability to identify and capitalize on upselling and cross-selling opportunities.
• Experience in coordinating with internal departments for service delivery and issue resolution.
• Strong understanding of customer satisfaction and retention strategies.
• Experience in business development and stakeholder management.

Required Skills

• Sales
• Account Management
• Client Relationship Management
• Upselling
• Cross-selling
• Hardware Solutions
• Software Solutions
• Customer Satisfaction
• Customer Retention
• Business Development
• Stakeholder Management
• Communication
• Problem Solving

Work Context

This is a full-time position based in Riyadh, Saudi Arabia. The role requires 2-5 years of experience in account management and sales.