Agent-Guest Relations📣 Job Ad
| Contract Type | Full-time | |
| Workplace type | On-site | |
| Location | Riyadh |
About the Role
Courtyard by Marriott in Riyadh, Saudi Arabia is seeking a dedicated Agent-Guest Relations to join their team. This full-time, non-management position is an opportunity for individuals with 0-1 year of experience to begin a career in the hospitality industry. The role is based at the hotel located on Olaya Street, Al Murooj District, Northern Ring Road, Riyadh, Saudi Arabia.
As an Agent-Guest Relations, you will serve as the primary point of contact for guests, ensuring their needs are met and their stay is comfortable. You will provide exceptional customer service, embodying the standards of Marriott International and contributing to the overall guest experience.
Key Responsibilities
- Provide guests with information regarding property amenities, services, hours of operation, and local areas of interest.
- Contact appropriate individuals or departments to resolve guest requests or problems.
- Follow up with guests to ensure their requests or problems have been met to their satisfaction.
- Receive, record, and relay messages accurately.
- Respond to special requests from guests with unique needs.
- Communicate VIP arrivals to designated personnel.
- Adhere to all company policies and procedures.
- Report accidents, injuries, and unsafe work conditions to management.
- Ensure uniform and personal appearance are clean and professional.
- Maintain the confidentiality of proprietary information and protect company assets.
- Welcome and acknowledge all guests according to company standards.
- Anticipate and address guests' service needs.
- Thank guests with genuine appreciation.
- Speak with others using clear and professional language.
- Answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships with others and support the team to reach common goals.
- Comply with quality assurance expectations and standards.
- Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.
- Stand, sit, or walk for an extended period of time or for an entire work shift.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
- Perform other reasonable job duties as requested by Supervisors.
Qualifications and Requirements
- High school diploma or *** equivalent is preferred.
- No related work experience is required.
- No supervisory experience is required.
- No specific licenses or certifications are required.
Required Skills
- Guest Relations
- Customer Service
- Communication
- Problem-Solving
- Teamwork
Work Environment and Details
This is a full-time, non-management position located in Riyadh, Saudi Arabia. The role operates within the Rooms & Guest Services Operations job category. The position is not remote.
Marriott International is an equal opportunity employer committed to diversity and inclusion. They value the unique backgrounds of their associates and are committed to non-discrimination on any protected basis.
Requirements
- No experience required
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