Assistant Branch Manger📣 Job Ad
in Rotana Hotels
about 4 hours ago
| Contract Type | Full-time | |
| Workplace type | On-site | |
| Location | Riyadh |
Join Rotana Hotels as an Assistant Manager - Guest Service
As part of our commitment to delivering exceptional guest services, we are looking for a talented Assistant Manager to assist in managing all aspects of our guest service operations. This role is vital in ensuring high levels of customer satisfaction.
Job Responsibilities:
Candidate Requirements:
Skills:
As part of our commitment to delivering exceptional guest services, we are looking for a talented Assistant Manager to assist in managing all aspects of our guest service operations. This role is vital in ensuring high levels of customer satisfaction.
Job Responsibilities:
- Assist in training, coaching, and supervising guest service staff to deliver exceptional service.
- Handle guest inquiries, concerns, and complaints in a professional and efficient manner.
- Monitor guest satisfaction levels and implement strategies to improve service quality.
- Collaborate with other departments to coordinate guest requests and resolve issues.
- Assist in developing and implementing guest service policies and procedures.
- Conduct regular staff meetings and trainings to ensure a high level of service standards.
- Analyze guest feedback and data for continuous improvement.
Candidate Requirements:
- Proven experience in a hospitality or customer service role.
- Strong leadership and communication skills.
- Ability to work well under pressure and handle stressful situations calmly.
- Excellent problem-solving capabilities and a customer-focused mindset.
- Knowledge of hotel operations and best practices in guest service.
- Bachelor's degree in Hospitality Management or a related field is preferred.
Skills:
- Excellent communication and interpersonal skills.
- Strong leadership and supervisory skills.
- Exceptional customer service skills.
- Problem-solving and decision-making abilities.
- Attention to detail and organizational skills.
- Knowledge of hospitality industry practices and trends.
Requirements
- Requires 2-5 Years experience
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