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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationRiyadh
Join Rotana Hotels as an Assistant Manager - Guest Service
As part of our commitment to delivering exceptional guest services, we are looking for a talented Assistant Manager to assist in managing all aspects of our guest service operations. This role is vital in ensuring high levels of customer satisfaction.

Job Responsibilities:
  • Assist in training, coaching, and supervising guest service staff to deliver exceptional service.
  • Handle guest inquiries, concerns, and complaints in a professional and efficient manner.
  • Monitor guest satisfaction levels and implement strategies to improve service quality.
  • Collaborate with other departments to coordinate guest requests and resolve issues.
  • Assist in developing and implementing guest service policies and procedures.
  • Conduct regular staff meetings and trainings to ensure a high level of service standards.
  • Analyze guest feedback and data for continuous improvement.

Candidate Requirements:
  • Proven experience in a hospitality or customer service role.
  • Strong leadership and communication skills.
  • Ability to work well under pressure and handle stressful situations calmly.
  • Excellent problem-solving capabilities and a customer-focused mindset.
  • Knowledge of hotel operations and best practices in guest service.
  • Bachelor's degree in Hospitality Management or a related field is preferred.

Skills:
  • Excellent communication and interpersonal skills.
  • Strong leadership and supervisory skills.
  • Exceptional customer service skills.
  • Problem-solving and decision-making abilities.
  • Attention to detail and organizational skills.
  • Knowledge of hospitality industry practices and trends.

Requirements

  • Requires 2-5 Years experience

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We are looking for a dynamic individual to assist in overseeing and managing all aspects of guest service operations at Rotana Hotels, ensuring high levels of customer satisfaction.

Key Responsibilities:
  • Assist in training, coaching, and supervising guest service staff to deliver exceptional service.
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