Assistant Branch Manger📣 Job Ad
in Rotana Hotels
1 day ago
| Contract Type | Full-time | |
| Workplace type | On-site | |
| Location | Riyadh |
Join Our Team as an Assistant Manager - Guest Service
We are looking for a dynamic individual to assist in overseeing and managing all aspects of guest service operations at Rotana Hotels, ensuring high levels of customer satisfaction.
Key Responsibilities:
Candidate Requirements:
Skills:
If you wish to be part of a reputable company and grow your career in hospitality, we encourage you to apply!
We are looking for a dynamic individual to assist in overseeing and managing all aspects of guest service operations at Rotana Hotels, ensuring high levels of customer satisfaction.
Key Responsibilities:
- Assist in training, coaching, and supervising guest service staff to deliver exceptional service.
- Handle guest inquiries, concerns, and complaints professionally and efficiently.
- Monitor guest satisfaction levels and implement strategies to improve service quality.
- Collaborate with other departments to coordinate guest requests and resolve issues.
- Assist in developing and implementing guest service policies and procedures.
- Conduct regular staff meetings and trainings to maintain high service standards.
- Analyze guest feedback to make informed decisions for continuous improvement.
Candidate Requirements:
- Proven experience in hospitality or customer service roles.
- Strong leadership and communication skills.
- Ability to work well under pressure.
- Excellent problem-solving abilities.
- Knowledge of hotel operations and guest service best practices.
- Bachelor's degree in Hospitality Management or related field preferred.
Skills:
- Excellent communication and interpersonal skills.
- Strong leadership and supervisory capabilities.
- Exceptional customer service skills.
- Problem-solving and decision-making capabilities.
- Attention to detail and organizational skills.
If you wish to be part of a reputable company and grow your career in hospitality, we encourage you to apply!
Requirements
- Requires 2-5 Years experience
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