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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationRiyadh
Join Our Team as an Assistant Manager - Guest Service
We are looking for a dynamic individual to assist in overseeing and managing all aspects of guest service operations at Rotana Hotels, ensuring high levels of customer satisfaction.

Key Responsibilities:
  • Assist in training, coaching, and supervising guest service staff to deliver exceptional service.
  • Handle guest inquiries, concerns, and complaints professionally and efficiently.
  • Monitor guest satisfaction levels and implement strategies to improve service quality.
  • Collaborate with other departments to coordinate guest requests and resolve issues.
  • Assist in developing and implementing guest service policies and procedures.
  • Conduct regular staff meetings and trainings to maintain high service standards.
  • Analyze guest feedback to make informed decisions for continuous improvement.

Candidate Requirements:
  • Proven experience in hospitality or customer service roles.
  • Strong leadership and communication skills.
  • Ability to work well under pressure.
  • Excellent problem-solving abilities.
  • Knowledge of hotel operations and guest service best practices.
  • Bachelor's degree in Hospitality Management or related field preferred.

Skills:
  • Excellent communication and interpersonal skills.
  • Strong leadership and supervisory capabilities.
  • Exceptional customer service skills.
  • Problem-solving and decision-making capabilities.
  • Attention to detail and organizational skills.

If you wish to be part of a reputable company and grow your career in hospitality, we encourage you to apply!

Requirements

  • Requires 2-5 Years experience

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As an Assistant Manager, you will play a vital role in delivering strategic insights and effective solutions to our clients. Your responsibilities include leading engagement streams and overseeing junior team members, ensuring high-quality delivery aligned with project goals. You will serve as a key contact for clients, manage relationships, and guide consultants and analysts.

Key Responsibilities:
  • Lead and manage specific workstreams within client engagements.
  • Ensure timely, high-quality delivery aligned with overall project goals.
  • Serve as a key contact for client stakeholders.
  • Guide and supervise junior team members.
  • Support in providing strategic solutions to clients.
  • Drive the creation of compelling deliverables.
  • Validate and synthesize analyses for evidence-based decision-making.
  • Identify potential delivery risks and provide solutions.
  • Collaborate with managers to align resources with client needs.
  • Support business development efforts.

Qualifications:
  • Bachelor's degree from a leading institution.
  • 5+ years of experience in management consulting or business transformation.
  • Experience working with senior stakeholders.

Skills:
  • Client Co-Creation and Solution Design
  • Structured Problem-Solving and Critical Thinking
  • Data-Driven and Technology-Enabled Solutions

What We Offer: EY provides a supportive environment that empowers you to develop future-focused skills and gain world-class experiences. Travel may be required based on client needs.

Are you ready to shape your future with confidence? Apply today!

breifcase2-5 years

locationRiyadh

7 days ago