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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationRiyadh
Role Purpose:
The Business Analyst (BA) will play a critical role in enabling enterprise modernization and digital transformation initiatives. The role focuses on studying existing customer journeys, business processes, applications, infrastructure, and IT systems, and translating business priorities into a structured modernization roadmap. The BA will act as a bridge between business stakeholders and IT leadership, ensuring alignment with strategic drivers, regulatory needs, and operational pain points.

Key Objectives:
  • Analyze current-state customer journeys, business processes, and IT systems
  • Identify pain points, inefficiencies, and technology constraints
  • Define future-state journeys and capabilities aligned with business strategy
  • Develop a prioritized, business-driven modernization and digital transformation roadmap.

Key Responsibilities:
Business & Customer Journey Analysis:
  • Conduct detailed analysis of customer journeys across digital and non-digital channels
  • Document current-state (“as-is”) and future-state (“to-be”) customer journeys
  • Identify friction points related to performance, availability, usability, and data access
  • Align customer journey improvements with business outcomes such as efficiency, scalability, and customer experience

Process & Capability Assessment:
  • Analyze end-to-end business processes supporting portfolio management, trading, client relationship management, and digital engagement
  • Identify process gaps caused by system limitations, manual workarounds, or lack of integration
  • Define required business and IT capabilities to support future operating models

Digital & Modernization Roadmap:
  • Define a phased modernization roadmap aligned to business priorities and strategic initiatives
  • Performance and scalability improvement
  • Governance and analytics enablement
  • Support prioritization based on business value, risk, complexity, and dependency analysis

Stakeholder Engagement & Alignment:
  • Work closely with business stakeholders, operations teams, and IT leadership
  • Facilitate workshops, interviews, and working sessions to capture requirements and priorities
  • Translate business needs into clear, actionable requirements and transformation themes
  • Ensure alignment between strategic drivers, regulatory needs, and technology initiatives

Key Deliverables:
  • Customer Journey Maps (As-Is and To-Be)
  • Business Process Models and Capability Maps
  • Pain Point and Gap Analysis Reports
  • Business-Aligned Modernization & Digital Transformation Roadmap
  • High-level requirements and initiative definitions for downstream delivery teams

Required Skills & Experience:
Core Skills:
  • Strong experience as a Business Analyst in digital transformation or IT modernization initiatives
  • Proven ability to map customer journeys, business processes, and IT landscapes
  • Experience working with senior business stakeholders and IT leaders
  • Strong analytical, facilitation, and documentation skills

Soft Skills:
  • Strong communication and stakeholder management capabilities
  • Ability to operate in ambiguous environments and structure complex problems
  • Business-first mindset with strong technology appreciation
  • Collaborative, facilitative, and outcome-oriented approach

Requirements

  • Requires 2-5 Years experience

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