Call Center Agent

Government Affairs & Compliance Management

1. Liaise with relevant government platforms and authorities to handle HR-related administrative matters and procedures.
2. Monitor and ensure compliance with Saudization (Nitaqat) requirements and government workforce localization policies.
3. Coordinate and manage matters related to government entities, including the Ministry of Human Resources and Social Development (MHRSD), Labor Office, and General Organization for Social Insurance (GOSI).
4. Stay updated on Saudi labor laws, HR regulations, and government policies, and communicate any changes to management while ensuring timely implementation.
5. Prepare, maintain, and submit HR-related government reports, statistical data, and regulatory filings as required.
6. Manage employees' GOSI registration, deregistration, information updates, and other related social insurance matters.
7. Administer and maintain company government systems and platforms, including Qiwa, Muqeem, Absher, and other relevant portals, ensuring data accuracy and timely updates.
8. Coordinate and follow up on expatriate employee procedures, including work permits, profession changes, visa renewals, sponsorship transfers, and related government processes.
9. Manage employee medical insurance matters, including enrollment, renewal, upgrades, downgrades, claims consultation, and coordination with insurance providers.
10. Oversee the renewal, maintenance, and documentation of the company's Commercial Registration (CR), Baladiya License, and other business licenses and permits.
11. Manage user access, permissions, and data maintenance across government platforms to ensure the validity and compliance of company records and licenses.
12. Support the company during government inspections, audits, and compliance reviews, while assisting in mitigating labor and operational compliance risks.

• Assist the sales team in daily activities and customer follow-ups.
• Coordinate test drives, vehicle deliveries, and customer appointments.
• Maintain sales records and assist in reporting sales performance.
• Welcome and assist visitors and customers professionally.
• Manage the showroom reception area to maintain a clean and organized environment.
• Prepare and maintain documents and internal correspondence.
• Coordinate with other departments for smooth workflow.
• Support inventory checks and stock updates.
• Assist in organizing showroom events, promotions, and campaigns.
• Ensure prompt responses to customer queries and support complaint resolution.

• Diploma or Bachelor's degree in Business, Marketing, or related field preferred.
• Good communication and interpersonal skills.
• Proficiency in Microsoft Office.
• Strong organizational and coordination abilities.
• English proficiency is preferred.
• Eligible for Tamheer Program.