Call Center Agent

Join Bevatel as a Call Centre Agent!
Bevatel is a leading Saudi company specialized in delivering advanced cloud-based contact center systems and unified communication solutions. We are currently seeking a dedicated Call Centre Agent to join our dynamic team.

Key Responsibilities:

• Answer incoming calls and make outbound calls as required.
• Handle customer inquiries, complaints, and requests efficiently.
• Provide accurate information about products, services, and company policies.
• Resolve issues and escalate complex cases to the appropriate department when needed.
• Maintain detailed and accurate records of customer interactions in the system.
• Follow call center scripts, procedures, and quality standards.
• Achieve individual and team performance targets (KPIs).
• Ensure customer satisfaction and maintain professional communication at all times.

Requirements:

• Bachelor’s degree is a plus.
• Previous experience in a call center or customer service role preferred.
• Strong communication and interpersonal skills.
• Perfect command of English; additional languages are a plus.
• Ability to work under pressure and handle difficult situations calmly.
• Basic computer skills and familiarity with CRM systems.

Working Conditions:

• Shift-based work (may include weekends or holidays).
• Office-based or remote work as applicable.

Skills & Competencies:

• Excellent verbal communication.
• Active listening skills.
• Problem-solving abilities.
• Time management and multitasking.
• Customer-focused attitude.

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