Customer Account Manager

About the Company
We are a leading company in the production of high-quality medical garments, serving hospitals, medical centers, pharmacies, and laboratories. We are looking for a Key Account Manager with experience to manage strategic clients, enhance relationships, and achieve sustainable sales growth.

Overview of the Role
As a Key Account Manager, you will be the primary point of contact for strategic clients, responsible for developing long-term relationships, negotiating major contracts, and ensuring the provision of exceptional service that meets customer expectations and achieves company goals.

Main Responsibilities

* Strategic Account Management

• Build and maintain strong, long-lasting relationships with key clients in the medical sector (hospitals, clinics, laboratories, suppliers, pharmacies).

• Monitor account performance on a daily basis to ensure customer satisfaction and continuity of collaboration.

• Understand each client's needs accurately, including materials, sizes, packaging, and other special requirements.

* Sales and Order Management

• Receive customer orders and accurately convert them into production orders.

• Prepare professional quotes based on specifications, quantities, and delivery schedules.

• Follow up on orders from approval to delivery, ensuring quality and adherence to medical standards.

• Coordinate with production and logistics teams to ensure timely delivery and customer satisfaction.

* Financial Management and Collections

• Manage accounts receivable and ensure timely collections.

• Issue and review invoices accurately and resolve any discrepancies or issues promptly.

• Prepare periodic reports for management on sales performance and amounts due.

* Negotiation and Achievement of Sales Goals

• Negotiate prices, contracts, and discounts to maximize profitability for the company.

• Achieve monthly and annual sales targets.

• Monitor competitor activities and provide recommendations for product or pricing improvements.

* Business Development and Market Expansion

• Identify new clients and opportunities to expand the company's market share.

• Provide strategic recommendations for product line development based on market trends and customer needs.

• Participate in medical exhibitions and specialized events to enhance the company's presence.

Qualifications and Requirements

• 2 to 4 years of experience in manufacturing medical garments (a must).

• Strong knowledge of medical materials and production processes.

• Excellent negotiation, persuasion, and customer relationship management skills.

• Proficiency in Excel and Word and ERP systems (if available).

• Strong leadership, organization, and problem-solving abilities, with the capacity to work under pressure.

• Valid driver’s license (if job requires field visits).

What We Offer

• Competitive base salary + monthly commissions and attractive performance incentives.

• Opportunities for career growth and promotion within a professional work environment.

• Social and medical insurance according to company policy.

• Opportunity to work with first-class medical clients and build a strategic network of relationships.