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SalarySalarySR 5,000 / Month
Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationAl Sahafah, Riyadh
We are looking for an outstanding customer service representative to join our team, where you will be responsible for responding to customer inquiries via phone and email and solving their problems in a professional and friendly manner. You will record and track customer complaints, provide information about products and services, and coordinate with other departments to ensure customers have the best possible experience. The ideal candidate should have excellent communication skills, patience in dealing with customers, and the ability to work under pressure.

Requirements

  • For Saudis Only
  • GOSI Registration Required
  • Requires 2-5 Years experience
  • Beginner in English

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Job Title: Customer Service Specialist

Company Description: Vertexa is dedicated to providing innovative customer-centric solutions designed to create exceptional user experiences. We place customer satisfaction at the top of our priorities and focus on the continuous improvement of our services. Based in Riyadh, Vertexa believes in the values of collaboration, inclusivity, and excellence in delivering advanced services. Our mission is to empower businesses and individuals by providing high-quality support and solutions tailored to their needs.

Job Role Description: We are looking for an ambitious and distinguished Customer Service Specialist to join our team at the company headquarters in Riyadh. This role is a full-time position that requires daily attendance, where the employee will be the primary interface for serving our customers and responsible for managing inquiries, providing technical and administrative support via phone and email, and ensuring that all requests are handled efficiently and professionally to guarantee an unforgettable user experience.

Tasks and Responsibilities:

  • Professionally and promptly manage and process daily customer inquiries.

  • Provide direct support via phone calls and official correspondence.

  • Work to enhance customer satisfaction by providing customized and effective solutions.

  • Coordinate with the internal team to ensure complex issues are resolved as quickly as possible.

  • Maintain the company's distinguished image by adhering to quality and excellence standards.

Qualifications and Requirements:

  • Customer Service Skills: High ability to communicate and build positive relationships with customers.

  • Languages: Full proficiency in both Arabic and English (speaking and writing).

  • Communication Etiquette: Complete professionalism in telephone handling and effective listening skills.

  • Problem Solving: Quick thinking and the ability to make sound decisions under pressure.

  • Commitment: Ability to work full-time from the company headquarters in Riyadh.

  • Experience: Preference will be given to candidates with previous experience in customer service or similar leadership roles.

breifcase2-5 years

locationKing Abdullah, Riyadh

10 days ago