EBC Executive📣 Job Ad

About the Role

W Hotels is seeking an EBC Executive to join their team in Riyadh, Saudi Arabia. This full-time, non-management position is part of Marriott International and focuses on contributing to the sales and marketing efforts within the luxury hospitality sector. The role is integral to upholding the W Hotels brand culture and ensuring exceptional guest experiences through the Whatever/Whenever service philosophy.

Key Responsibilities

• Liaise with appropriate individuals or departments, such as Sales, Data Administration, or Accounting, to resolve guest inquiries, requests, or issues.
• Employ sales techniques to maximize revenue and foster guest loyalty to Marriott, including up-selling.
• Determine and provide complimentary gifts to guests as tokens of appreciation for their patronage, such as rewards points, show tickets, or gift certificates.
• Promote brand image awareness both internally and externally.
• Process requests for redeeming Marriott Rewards points.
• Handle all reservation requests, changes, and cancellations received via phone, fax, or mail.
• Enter Marriott Rewards information into the appropriate software when taking guest reservations.
• Answer, record, and process all guest calls, requests, questions, or concerns.
• Perform general office duties to support the Sales & Marketing department, including filing, sending emails, typing, and faxing.
• Assist management in training and motivating employees, serving as a role model.
• Adhere to all company policies and procedures, ensuring uniform and personal appearance are clean and professional.
• Maintain the confidentiality of proprietary information and protect company assets.
• Welcome and acknowledge all guests according to company standards, anticipating and addressing their service needs.
• Communicate with others using clear and professional language, preparing and reviewing written documents accurately and completely, and answering telephones with appropriate etiquette.
• Develop and maintain positive working relationships with colleagues, supporting the team to reach common goals, and listening and responding appropriately to the concerns of other employees.
• Monitor the performance of others to ensure adherence to quality expectations and standards.
• Read and visually verify information in a variety of formats.
• Perform other reasonable job duties as requested by Supervisors.

Qualifications and Requirements

• High school diploma or *** equivalent.
• At least 2 years of related work experience.
• No supervisory experience required.

Required Skills

• Proficiency in sales techniques and fostering guest loyalty.
• Ability to promote brand awareness effectively.
• Experience with Marriott Rewards programs and reservation processing.
• Excellent guest call handling and guest service skills.
• Competence in performing general office duties.
• Skills in employee training and motivation.
• Adherence to company policies and professional appearance standards.
• Commitment to confidentiality and asset protection.
• Ability to communicate using clear and professional language, both verbally and in writing.
• Proficiency in telephone etiquette.
• Strong ability to develop and maintain positive working relationships and teamwork.
• Effective problem-solving capabilities.
• Understanding and adherence to quality expectations and standards.
• Ability to read and visually verify information.
• Capability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Work Environment and Location

This is a full-time, non-management position located at Area 1 Al Aqeeq Street Financial District, Riyadh, Saudi Arabia, 13519. The role is not remote.