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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationRiyadh

About the Role

W Hotels is seeking an EBC Executive to join their team in Riyadh, Saudi Arabia. This full-time, non-management position is part of Marriott International and focuses on contributing to the sales and marketing efforts within the luxury hospitality sector. The role is integral to upholding the W Hotels brand culture and ensuring exceptional guest experiences through the Whatever/Whenever service philosophy.

Key Responsibilities

  • Liaise with appropriate individuals or departments, such as Sales, Data Administration, or Accounting, to resolve guest inquiries, requests, or issues.
  • Employ sales techniques to maximize revenue and foster guest loyalty to Marriott, including up-selling.
  • Determine and provide complimentary gifts to guests as tokens of appreciation for their patronage, such as rewards points, show tickets, or gift certificates.
  • Promote brand image awareness both internally and externally.
  • Process requests for redeeming Marriott Rewards points.
  • Handle all reservation requests, changes, and cancellations received via phone, fax, or mail.
  • Enter Marriott Rewards information into the appropriate software when taking guest reservations.
  • Answer, record, and process all guest calls, requests, questions, or concerns.
  • Perform general office duties to support the Sales & Marketing department, including filing, sending emails, typing, and faxing.
  • Assist management in training and motivating employees, serving as a role model.
  • Adhere to all company policies and procedures, ensuring uniform and personal appearance are clean and professional.
  • Maintain the confidentiality of proprietary information and protect company assets.
  • Welcome and acknowledge all guests according to company standards, anticipating and addressing their service needs.
  • Communicate with others using clear and professional language, preparing and reviewing written documents accurately and completely, and answering telephones with appropriate etiquette.
  • Develop and maintain positive working relationships with colleagues, supporting the team to reach common goals, and listening and responding appropriately to the concerns of other employees.
  • Monitor the performance of others to ensure adherence to quality expectations and standards.
  • Read and visually verify information in a variety of formats.
  • Perform other reasonable job duties as requested by Supervisors.

Qualifications and Requirements

  • High school diploma or *** equivalent.
  • At least 2 years of related work experience.
  • No supervisory experience required.

Required Skills

  • Proficiency in sales techniques and fostering guest loyalty.
  • Ability to promote brand awareness effectively.
  • Experience with Marriott Rewards programs and reservation processing.
  • Excellent guest call handling and guest service skills.
  • Competence in performing general office duties.
  • Skills in employee training and motivation.
  • Adherence to company policies and professional appearance standards.
  • Commitment to confidentiality and asset protection.
  • Ability to communicate using clear and professional language, both verbally and in writing.
  • Proficiency in telephone etiquette.
  • Strong ability to develop and maintain positive working relationships and teamwork.
  • Effective problem-solving capabilities.
  • Understanding and adherence to quality expectations and standards.
  • Ability to read and visually verify information.
  • Capability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Work Environment and Location

This is a full-time, non-management position located at Area 1 Al Aqeeq Street Financial District, Riyadh, Saudi Arabia, 13519. The role is not remote.


Requirements

  • Requires 2-5 Years experience

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