EBC Executive📣 Job Ad
in W Hotels
about 2 hours ago
| Contract Type | Full-time | |
| Workplace type | On-site | |
| Location | Riyadh |
About the Role
W Hotels is seeking an EBC Executive to join their team in Riyadh, Saudi Arabia. This full-time, non-management position is part of Marriott International and focuses on contributing to the sales and marketing efforts within the luxury hospitality sector. The role is integral to upholding the W Hotels brand culture and ensuring exceptional guest experiences through the Whatever/Whenever service philosophy.
Key Responsibilities
- Liaise with appropriate individuals or departments, such as Sales, Data Administration, or Accounting, to resolve guest inquiries, requests, or issues.
- Employ sales techniques to maximize revenue and foster guest loyalty to Marriott, including up-selling.
- Determine and provide complimentary gifts to guests as tokens of appreciation for their patronage, such as rewards points, show tickets, or gift certificates.
- Promote brand image awareness both internally and externally.
- Process requests for redeeming Marriott Rewards points.
- Handle all reservation requests, changes, and cancellations received via phone, fax, or mail.
- Enter Marriott Rewards information into the appropriate software when taking guest reservations.
- Answer, record, and process all guest calls, requests, questions, or concerns.
- Perform general office duties to support the Sales & Marketing department, including filing, sending emails, typing, and faxing.
- Assist management in training and motivating employees, serving as a role model.
- Adhere to all company policies and procedures, ensuring uniform and personal appearance are clean and professional.
- Maintain the confidentiality of proprietary information and protect company assets.
- Welcome and acknowledge all guests according to company standards, anticipating and addressing their service needs.
- Communicate with others using clear and professional language, preparing and reviewing written documents accurately and completely, and answering telephones with appropriate etiquette.
- Develop and maintain positive working relationships with colleagues, supporting the team to reach common goals, and listening and responding appropriately to the concerns of other employees.
- Monitor the performance of others to ensure adherence to quality expectations and standards.
- Read and visually verify information in a variety of formats.
- Perform other reasonable job duties as requested by Supervisors.
Qualifications and Requirements
- High school diploma or *** equivalent.
- At least 2 years of related work experience.
- No supervisory experience required.
Required Skills
- Proficiency in sales techniques and fostering guest loyalty.
- Ability to promote brand awareness effectively.
- Experience with Marriott Rewards programs and reservation processing.
- Excellent guest call handling and guest service skills.
- Competence in performing general office duties.
- Skills in employee training and motivation.
- Adherence to company policies and professional appearance standards.
- Commitment to confidentiality and asset protection.
- Ability to communicate using clear and professional language, both verbally and in writing.
- Proficiency in telephone etiquette.
- Strong ability to develop and maintain positive working relationships and teamwork.
- Effective problem-solving capabilities.
- Understanding and adherence to quality expectations and standards.
- Ability to read and visually verify information.
- Capability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Work Environment and Location
This is a full-time, non-management position located at Area 1 Al Aqeeq Street Financial District, Riyadh, Saudi Arabia, 13519. The role is not remote.
Requirements
- Requires 2-5 Years experience
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