Hospitality Supervisor📣 Job Ad

Role Overview

El Seif Operation and Maintenance is seeking a dedicated Hospitality Supervisor to join its team in Riyadh, Saudi Arabia. This full-time position involves overseeing daily soft services operations with a strong focus on hospitality and service quality. The role requires an individual capable of managing frontline labor staff and ensuring a clean, organized, and professional environment.

Key Responsibilities

• Supervise daily soft services activities, including cleaners, housekeeping staff, janitors, and related soft service workers.
• Allocate daily tasks and ensure all team members understand their responsibilities.
• Monitor cleanliness, hygiene, appearance, and service quality across assigned areas.
• Conduct regular site inspections and report any issues, shortages, or service gaps.
• Ensure staff adhere to company standards, client requirements, safety rules, and grooming expectations.
• Support the team in handling complaints, requests, and urgent cleaning/service needs professionally.
• Maintain attendance records, coordinate shifts, and perform basic manpower follow-up for assigned workers.
• Train and guide staff on proper cleaning methods, hospitality behavior, customer service, and professional conduct.
• Coordinate with the Soft Services Manager / Facility Management team regarding daily operations and service improvements.
• Prepare simple daily reports related to staff attendance, completed tasks, issues, and pending actions.

Required Qualifications and Experience

• Minimum of 1–2 years of experience in soft services, housekeeping, hospitality, cleaning operations, or facility management.
• Previous experience supervising cleaners, housekeeping staff, or soft service workers is required.
• Experience in hotels, hospitals, compounds, airports, malls, or facility management projects is preferred.

Essential Skills

• Strong hospitality and customer service mindset.
• Ability to manage labor workers professionally and respectfully.
• Good follow-up, coordination, and problem-solving skills.
• Ability to work under pressure and handle daily operational requests.
• Good English communication skills.

Work Environment

This is a full-time position based in Riyadh, Saudi Arabia, within an operational and maintenance service setting. The role involves direct supervision of frontline staff in various soft service areas, contributing to the overall quality and efficiency of facility operations.

Application Information

Interested candidates are invited to apply for this role. Salary details will be discussed confidentially during the interview process.