Host📣 Job Ad

POSITION OVERVIEW:
The Head Hostess is responsible for overseeing the daily operations of the reception and guest welcome area within the dining hall. The role ensures that all guests receive a warm and professional welcome, while maintaining high standards of guest service and efficient guest flow.

CORE RESPONSIBILITIES:
Reception & Guest Experience
- Ensure guests are welcomed in a friendly, professional, and hospitable manner upon arrival.
- Maintain a visible presence at the reception area to support guest interactions and service standards.
- Provide guidance and information to guests regarding the dining hall concept, available vendors, services, and events.
- Ensure guests receive prompt assistance and a positive first impression of the venue.
- Handle guest inquiries, requests, and concerns professionally, escalating issues to management when required.

Hostess Team Supervision
- Supervise and guide the Hostess / Receptionist team during daily operations.
- Ensure hostesses maintain a professional appearance and follow established service standards.
- Provide support, direction, and coaching to team members to maintain excellent guest service.
- Coordinate hostess duties to ensure proper coverage of reception and guest assistance areas.

Reception Operations Management
- Assist the Reception Manager in organizing daily reception operations and ensuring smooth guest flow.
- Monitor the reception desk and ensure all guest-related processes are handled efficiently.
- Ensure reception areas remain organized, presentable, and welcoming at all times.
- Coordinate with floor staff and management to ensure guests receive the appropriate level of service.

Acting Reception Manager (When required)
- Assume responsibility for reception operations in the absence of the Reception Manager.
- Ensure all reception procedures, guest handling standards, and operational protocols are followed.
- Provide guidance and decision-making support to the hostess team when required.
- Report operational updates or guest feedback to management.

Guest Feedback & Communication
- Encourage guests to provide feedback regarding their dining experience.
- Communicate guest feedback, suggestions, and service improvements to the Reception Manager and management team.
- Support the continuous improvement of guest service standards.

Requirements
Experience & Education
- Minimum 3-5 years of experience in hospitality, guest relations, or reception roles.
- Previous experience in a supervisory or team leader role is preferred.
- Experience in restaurants, hotels, or large dining venues is considered an advantage.

Market & Industry Knowledge
- Strong guest relations and customer service skills.
- Excellent attention to guest experience and service quality.

Technical & Professional Skills
- Excellent communication and interpersonal abilities.
- Leadership and team coordination skills.
- Ability to manage multiple guest interactions in a fast-paced environment.
- Strong organizational and problem-solving skills.
- Fluent communication in English is required.
- Knowledge of Arabic is considered an advantage.

Leadership & Personal Attributes
- Friendly, professional, and approachable personality.
- Strong leadership and team support mindset.
- Ability to remain calm and professional during busy service periods.

Note: This job description reflects key duties and responsibilities of the position and is not to be interpreted as exhaustive.

Join us as a Hostess at the Mandarin Oriental Al Faisaliah Riyadh!
As our Hostess, you will play a crucial role in enhancing our guests' experiences by managing reservations and welcoming patrons to our esteemed restaurant.

Key Responsibilities:

• Manage the restaurant reservation system including taking reservations by phone, email, and in person.
• Welcome and escort guests to their tables while maintaining a courteous and professional demeanor.
• Support the F&B team in maintaining operational efficiency.
• Ensure compliance with all corporate policy and procedures.
• Act as a brand ambassador for Mandarin Oriental, representing our service excellence.

What We Expect From You:

• Understanding of the outlet’s concept and food and beverage offerings.
• Ability to communicate reservations and preferences effectively.
• Maintain an accurate table count and reservation updates in the system.

Our Commitment to You:

• Competitive salary and career development opportunities.
• Access to health and wellness programs.
• Retirement plans based on commitment.

At Mandarin Oriental, your growth and success are important to us. Join our team and be part of our commitment to delivering exceptional service.