Host📣 Job Ad

A host is required to work in receiving guests and providing exceptional customer service, where you will be responsible for welcoming visitors, directing them, and providing the necessary information in a professional and courteous manner. This position requires excellent communication skills and the ability to interact with the public with tact, in addition to maintaining a decent appearance and professional behavior at all times. Duties include: • Receiving guests and visitors warmly and kindly • Providing the required information and guidance • Coordinating appointments and managing waiting lists •

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? We invite you to become a fan of exceptional service at Mandarin Oriental Al Faisaliah Riyadh.

About The Job:
As a Hostess, you will manage restaurant reservations and ensure an outstanding guest experience. Responsibilities include:

• Welcoming and escorting patrons.
• Taking and managing reservations via various channels.
• Maintaining the reservation system and ensuring accuracy.
• Updating about table counts and seating arrangements.
• Acting as a hotel ambassador and representing the hotel's values.

Requirements:
Successful candidates should have a clear understanding of food and beverage offerings and excellent communication skills. You must adhere to corporate policies and procedures and be committed to personal and professional development.

Our Commitment to You:
We offer a comprehensive benefits package including:

• Learning and development programs.
• Health and wellness initiatives.
• Competitive salary and retirement plans.

Tasks and Responsibilities 

• Welcoming guests with a smile and polite greeting upon their arrival
• Managing the waiting list and organizing reservations
• Accompanying guests to their appropriate tables
• Ensuring the readiness and cleanliness of tables before guests are seated
• Coordinating with the service team (captain/waiter) to ensure prompt service
• Answering phone calls and receiving reservations
• Handling customer inquiries and complaints professionally
• Maintaining a neat and professional appearance that represents the restaurant's identity
• Monitoring guest satisfaction during their time in the restaurant