Hotel Receptionist

The hotel announces its desire to hire a receptionist to perform reception duties and serve guests according to the highest hospitality standards.

Customer reception and encouraging the improvement of customer service and their satisfaction, and following up on disputes and complaints. - Responding to phone calls and emails - Encouraging the implementation of hotel policies and procedures - Presenting all the services we provide to the customer - Reviewing hotel prices and organizing the invoices accordingly. - Working with the team and handling work pressure. Skills and requirements: Proficiency in using computers. Ability to face the public. Required languages for the job: English - Good. Job type: Full-time. Salary range: 4,000 Saudi Riyals. Basic requirements: Gender: Male. This job is available for: Saudis only. Minimum education level: General secondary or equivalent. Minimum experience level: Beginner level (less than 1 year to 3 years of experience).

Job Summary
The Hotel Receptionist acts as the first point of contact for guests, managing check-in/out procedures, handling reservations, addressing guest inquiries professionally, and ensuring a seamless, high-quality guest experience, while coordinating services and special requests.

Key Responsibilities

• Guest Reception: Greet and welcome guests upon arrival, efficiently managing check-in/check-out processes, and issuing room keys.
• Reservation Management: Manage bookings, cancellations, and modifications via phone, email, or in-person.
• Front Desk Operations: Handle billing, invoice settlement, and payments (cash/credit card).
• Guest Services: Respond to guest inquiries, complaints, and requests professionally, providing information about hotel amenities and local attractions.
• Coordination: Coordinate with housekeeping and maintenance teams to ensure rooms are ready and guest needs are met.
• Communications: Answer, screen, and forward incoming phone calls, and manage correspondence.
• Administrative Duties: Maintain accurate guest records and keep the front desk area organized.