Hotel Receptionist

The purpose of the job:

Welcoming guests and residents in a professional and friendly manner, completing the check-in and check-out procedures, and providing the necessary information and assistance to ensure customer satisfaction and providing a distinguished hospitality experience.

Duties and Responsibilities:

·         Welcoming guests and assisting them upon arrival and helping with the check-in process.

·         Carry out check-in and check-out procedures accurately and quickly (Check-in & Check-out) using the booking system.

·         Answer phone calls and customer inquiries with professionalism.

·         Provide accurate information about rooms, prices, services, and available hotel facilities.

·         Coordinate with other departments (Room Service, Housekeeping, Security) to meet the guests' needs.

·         Manage reservations over the phone or online, confirming or modifying them as needed.

·         Collect payments (cash or cards), and issue invoices and receipts.

·         Handle complaints or issues faced by guests and work to resolve them quickly.

·         Adhere to hotel systems and policies and health and safety instructions.

Qualifications and Requirements:

·         High school diplomageneral as a minimum.

·         Proficiency in Arabic, and proficiency in English is preferred, both spoken and written.

·         Proficiency in using Microsoft Office programs (Word – Excel).

·         Excellent communication skills and the ability to deal with various personalities.

·         Politeness, good appearance, and professionalism in dealings.

·         No previous experience is required.

·         The ability to work in shifts (morning/evening/night)..